Rebecca Mariano
Whitesboro,NY
Summary
Knowledgeable and dedicated CMS/Service Rep C professional with 11 years experience in the customer service, electric and gas industry. Team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Service Rep C/CMS
National Grid Usa Service Company
04.2013 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls for all gas and electric emergencies.
Education
Associate of Science - Science/Math
Onondaga Community College
Syracuse, NY05.2008
Skills
- Customer Relations
- Customer Service
- Problem Solving
- Critical Thinking
- Product Knowledge
- Multitasking
- Positive Attitude
- Decision Making
- Paperwork Processing
Timeline
Service Rep C/CMS
National Grid Usa Service Company
04.2013 - Current
Associate of Science - Science/Math
Onondaga Community College
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