Rebecca Martin
McMinnville,TN
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Namaste Wellness and Aesthetics
McMinnville, TN
01.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Medical Receptionist
Pinnacle Orthopaedics
McMinnville, TN
12.2021 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Receptionist
Pioneer Pediatrics
McMinnville, TN
08.2018 - 12.2021
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Phlebotomist/Receptionist
Iroquois Memorial Hospital
Watseka, IL
07.2016 - 01.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
Certified Phlebotomist -
Kankakee Community College
Kankakee, ILDiploma - undefined
Paxton Buckley Loda High School
Paxton, IL01.2013
Skills
- Laboratory experience
- Insurance verification
- Medical terminology
- Patient confidentiality
- Data entry proficiency
- Detail oriented
- Multi-tasking skills
- Willingness to learn new things
- Reliable worker
- HIPAA compliance
- Insurance verifying
- Phone etiquette
Timeline
Patient Service Representative
Namaste Wellness and Aesthetics
01.2024 - Current
Medical Receptionist
Pinnacle Orthopaedics
12.2021 - 01.2024
Medical Receptionist
Pioneer Pediatrics
08.2018 - 12.2021
Phlebotomist/Receptionist
Iroquois Memorial Hospital
07.2016 - 01.2018
Diploma - undefined
Paxton Buckley Loda High School
Certified Phlebotomist -
Kankakee Community College