Rebecca Masotti
Marketing Creative
Brooklyn,NY
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
CX Associate
Snappy
New York, NY
10.2020 - Current
- Track reporting with use of Excel, Word and PowerPoint presentations
- Responding to emails and phone calls
- Assisting with placing orders online and supplying the products to the consumer
- Using Zendesk to respond to customer tickets
- Keeping a consistent level of communication between the vendors and ensuring a seamless approach between the ordering process given the timeline available
- Curating product recommendations relating to each theme and researching said products.
Retail Operations Assistant
New York, NY
11.2018 - 10.2020
- Moncler, Celine, Kenzo, Venus Et Fleur,
- Arysia) –, Directing and coordinating marketing activities and policies to promote products and services
- Analyzing best-selling trends and report them to upper management
- Setting up displays and marketing material in store
- Responding to emails and phone calls
- Assisting customers with purchase recommendations
- Omni-channel tracking
- Track reporting with use of Excel, Word and PowerPoint presentations.
Social Media Manager
Smoothie Beauty
New York, NY
02.2017 - 06.2018
- Directing and coordinating marketing activities and policies to promote products and services
- Initiating market research studies and analyzed findings
- Coordinating art and graphics creation for effective merchandising
- Identifying value propositions and key messages for all the company's marketing campaigns
- Creating high-quality marketing strategy documentation, including product marketing briefs,
- AQs and objection handling documents.
Social Media Manager
The 88
New York, New York
01.2016 - 01.2017
- Conceptualizing monthly content for Instagram, twitter, Facebook and snapchat (For clients such as Bloomingdale's, ZICO Coconut water, Illy Issimo coffee)
- Styling product with and without models involved
- Directing both models and photographers on shoots
- Conceptualizing, producing and directing snapchat content
- Creating Instagram content calendars (Containing 52 pieces of content per month) and schedule around holidays/seasons
- Collaborated with graphic designers, video editors and producers to create content
- Developing and implementing campaigns for email, online advertising, search engines and direct mail
- Defining and tracking campaign effectiveness and adjusted strategies accordingly
- Analyzing usage patterns to understand ways in which to reach the consumer.
Management Intern
Social Media The 88
New York, New York
10.2015 - 01.2016
- Conceptualizing monthly content for Instagram, Twitter, Facebook and Snapchat
- Directing both models and photographers while managing shoots
- Conceptualizing, producing and directing Snapchat content
- Create Instagram content calendars and schedule around holidays/seasons.
Keyholder
Ann Taylor Factory Store
New York
02.2014 - 01.2016
- Managing and training a team of up to 25 employees
- Opening and closing the store
- Counting and tracking transactions on all registers
- Analyzing best-selling trends and reporting them to upper management
- Processing shipment and placing apparel on the selling floor according to the store set book
- Producing social media content for Instagram and Facebook.
Education
Bachelor of Science -
Fashion Institute of Technology
08.2014 - 05.2018
Study Abroad - undefined
Skills
Order fulfillment
Shipping procedures understanding
CRM
Creative problem solving
Timeline
CX Associate
Snappy
10.2020 - Current
Retail Operations Assistant
11.2018 - 10.2020
Social Media Manager
Smoothie Beauty
02.2017 - 06.2018
Social Media Manager
The 88
01.2016 - 01.2017
Management Intern
Social Media The 88
10.2015 - 01.2016
Bachelor of Science -
Fashion Institute of Technology
08.2014 - 05.2018
Keyholder
Ann Taylor Factory Store
02.2014 - 01.2016