Rebecca Matchain LaGioia

• Formulated designs based on customer specifications.
• Assembled multiple tiers of cakes with precision and stability.
• Incorporated creative elements into cake designs as requested by clients.
• Organized supplies to ensure efficient workflow during cake decorating process.
• Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
• Assisted customers in selecting appropriate cake designs for their events.
• Troubleshot any issues that arose during the cake decorating process.
• Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
• Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
• Used pastry bags and tips to pipe messages and decorative roses onto cakes.

• Provided training for new staff members on proper food preparation techniques.
• Coordinated deliveries from suppliers to ensure timely arrival of goods.
• Ensured compliance with food safety regulations and quality control standards.
• Maintained cleanliness of kitchen equipment, utensils and work areas.
• Managed cash registers, credit card transactions and other financial activities.

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• Performed inventory management duties such as stocking shelves and placing orders for new merchandise.
• Handled customer inquiries and complaints in a professional manner.
• Resolved escalated issues from team members or customers in an efficient manner.
• Identified opportunities to increase sales through cross-selling products or services.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Inspected merchandising displays for accuracy and neatness.

• Generated in-depth reports for senior leadership at different intervals – weekly, monthly, and quarterly.
• Monitored employee attendance and leave records, ensuring compliance with company policies.
• Made strategic modifications to current processes by implementing changes in shift rotations and overtime rules.
• Aided in forecasting future staffing requirements by closely working with department managers and considering anticipated workloads.
• Maximized labor resources and met customer demands by developing and implementing optimized work schedules.
• Handled all schedule-related requests, including PTO, shift swaps and overtime.
• Aligned HR policies with federal and local regulations.

• Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
• Suggested additional services such as car rentals or activities that would enhance a customer's trip.
• Researched availability of airfare, ground travel and hotel rooms using the Apollo reservation system.
• Provided travel information to customers and answered questions regarding passports, visas, transportation, and accommodations.
• Organized group travel arrangements, coordinating logistics for seamless travel experiences.