Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Maya

Temecula,CA

Summary

My time at Home Depot has allowed me to grow in many aspects in my career. As a Pro associate I have been able to develop and maintain relationships with customers and vendors to help create shareholder value. I learned the value of teamwork and treating associates with respect, that way we can work together to get our Pros out the door and back to their job. As a Head Cashier I developed my leadership skills by leading a large team of cashiers to help customer satisfaction. I encouraged and succeeded in pushing my cashiers to meet all their metric goals. As a head cashier my goal everyday was to make loyal customers by giving them a great experience, and I worked with my team to succeed in that goal everyday. As a Flooring Sales Specialist, this job has encouraged me to gain product knowledge in order to help the customer and encourage the customer to choose Home Depot as their provider. I am dedicated into making the customer satisfied in choosing Home Depot as their provider to help make their dream home. I am encouraged to meet my sales goal every week and making good customer relationships is the first step in that direction.

Overview

4
4
years of professional experience

Work History

Flooring Sales Specialist

The Home Depot
01.2024 - Current
  • Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
  • Drove team revenue totals by bringing in top sales numbers.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
  • Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
  • Kept up-to-date with industry trends and new products, providing clients with the latest flooring solutions available.

Head Cashier

The Home Depot
07.2022 - 10.2023
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.

Pro Desk Associate

The Home Depot
08.2021 - 07.2022
  • Managed commercial accounts and created relationships with Pro companies to help contribute to shareholder value.
  • Worked with other departments and displayed teamwork by getting Pro customers their product and out the door as quickly as possible.
  • Contributed to team success by consistently meeting or exceeding performance metrics and goals.
  • Increased sales revenue through effective product promotion and upselling techniques.
  • Developed strong relationships with vendors, securing favorable pricing terms and delivery schedules for inventory replenishment.

Cashier

The Home Depot
11.2020 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Arts - Psychology

California State University of Fullerton
Fullerton
05.2023

High School Diploma -

Great Oak High School
Temecula
05.2019

Skills

    Teamwork and Collaboration

    Strong Sales Techniques

    Problem-Solving

    Time Management

    Strong Communication and Interpersonal Skills

    Crew oversight

    Goal-oriented mindset

    Upselling strategies

    Attention to Detail

    Active Listening

Timeline

Flooring Sales Specialist

The Home Depot
01.2024 - Current

Head Cashier

The Home Depot
07.2022 - 10.2023

Pro Desk Associate

The Home Depot
08.2021 - 07.2022

Cashier

The Home Depot
11.2020 - 06.2021

Bachelor of Arts - Psychology

California State University of Fullerton

High School Diploma -

Great Oak High School
Rebecca Maya