Rebecca McCall-Davis
Stanley,NC
Summary
Customer-focused professional with 3+ years of experience in hospitality, food service, and administrative roles. Skilled in customer service, team leadership, and operational management. Currently pursuing an Associate's in Business Administration. Dedicated to delivering exceptional results and seeking a remote opportunity to contribute to Apple's innovative team.
Overview
3
3
years of professional experience
Work History
Barista
Coffee Republic
09.2023 - Current
- Prepared specialty drinks and managed transactions with accuracy
- Maintained inventory and ensured workspace cleanliness
- Resolved customer concerns to enhance satisfaction
Front Desk Associate
MedScreen
07.2021 - 11.2023
- Managed reservations, check-ins, and billing inquiries
- Answered multi-line phones and facilitated customer communication
- Processed financial transactions with confidentiality and precision
- Resolved guest issues effectively, ensuring a positive customer experience.
Barista Trainer
Starbucks
12.2021 - 08.2023
- Trained new hires on customer service and beverage preparation
- Monitored compliance with company protocols and quality standards
- Managed inventory and cash-handling operations efficiently
- Trained and mentored 17 new personnel hired to fulfill various roles.
Education
Associate of Science - Business Administration
Central Piedmont Community College
Charlotte, NC01.2026
High School Diploma -
Phoenix Academy
Stanley, NC02.2022
Skills
- Customer Service
- Relationship Building
- Team Collaboration
- Training
- POS Systems
- Cash Handling
- Conflict Resolution
- Problem Solving
- Time Management
- Task Prioritization
- Effective Communication
Why I’m a Great Fit
- Customer-Centric Approach: Extensive experience in providing top-tier customer service aligns with Apple's commitment to delivering exceptional experiences.
- Adaptability: Proven ability to thrive in fast-paced, dynamic environments, making me well-suited for remote and cross-functional team roles.
- Technical Savvy: Proficiency with technology and a strong willingness to learn Apple-specific tools and systems.
Timeline
Barista
Coffee Republic
09.2023 - Current
Barista Trainer
Starbucks
12.2021 - 08.2023
Front Desk Associate
MedScreen
07.2021 - 11.2023
Associate of Science - Business Administration
Central Piedmont Community College
High School Diploma -
Phoenix Academy
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