REBECCA MCKINLEY
Houston,TX
Summary
Experienced Sales Representative and Customer Service professional with a strong 4-year track record of success. Demonstrated ability to consistently achieve sales goals and secure victories in contests, positioning as a top seller. Recognized for problem-solving skills and leadership qualities, coupled with a keen eye for detail. Seeking an opportunity to utilize skills and experience to deliver exceptional customer service within a reputable company.
Overview
6
6
years of professional experience
Work History
Bartender
Pluckers Wing Bar
Houston, TX
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Sales Representative
Nordstrom
The Woodlands, TX
12.2022 - Current
- Assisted customers in a sales role, providing excellent customer service
- Achieved top seller status and consistently met weekly sales goals
- Leverage customer feedback to identify potential improvements in sales processes and strategies
- Develop and maintain a strong knowledge of the products and services offered by Nordstrom to effectively assist customers and make informed sales recommendations
- Collaborate with cross-functional teams to develop and implement innovative sales strategies to drive revenue growth
- Develop and execute strategic sales plans to meet and exceed sales targets
- Participate in ongoing training and development programs to enhance product knowledge and sales techniques, staying up to date with industry trends and best practices
Customer Service
Nordstrom
The Woodlands, TX
10.2021 - 12.2022
- Assisted customers with issues
- Took care of orders
- Implemented customer service policies and procedures to ensure excellent service delivery and customer satisfaction
- Managed and resolved customer complaints in a professional and efficient manner to ensure customer satisfaction
- Collaborate with other departments to ensure a seamless customer service experience
- Identify customer needs and recommend appropriate solutions to enhance their customer satisfaction
Lifeguard Supervisor
Texas Aquatic Enterprises
Houston, TX
05.2019 - 09.2021
- Implement and enforce safety protocols to ensure the well-being and security of all patrons at the aquatic facility
- Develop and implement training programs for lifeguards to ensure they have the necessary skills and knowledge to respond effectively in emergency situations
- Develop and implement a performance evaluation system for lifeguards to assess their effectiveness in ensuring the safety and well-being of patrons
Education
ASSOCIATES IN ARTS -
LONE STAR COLLEGE
05.2022
Skills
- Customer service
- Inventory management
- Team communication
- Time management
- Customer engagement
- Sales strategies
- Strong multitasking
Timeline
Bartender
Pluckers Wing Bar
10.2023 - Current
Sales Representative
Nordstrom
12.2022 - Current
Customer Service
Nordstrom
10.2021 - 12.2022
Lifeguard Supervisor
Texas Aquatic Enterprises
05.2019 - 09.2021
ASSOCIATES IN ARTS -
LONE STAR COLLEGE