REBECCA MCKINLEY
Houston,TX
Summary
Experienced Sales Representative and Customer Service professional with a strong 4-year track record of success. Demonstrated ability to consistently achieve sales goals and secure victories in contests, positioning as a top seller. Recognized for problem-solving skills and leadership qualities, coupled with a keen eye for detail. Seeking an opportunity to utilize skills and experience to deliver exceptional customer service within a reputable company.
Overview
6
6
years of professional experience
Work History
Bartender
Pluckers Wing Bar
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Sales Representative
Nordstrom
12.2022 - Current
- Assisted customers in a sales role, providing excellent customer service
- Achieved top seller status and consistently met weekly sales goals
- Leverage customer feedback to identify potential improvements in sales processes and strategies
- Develop and maintain a strong knowledge of the products and services offered by Nordstrom to effectively assist customers and make informed sales recommendations
- Collaborate with cross-functional teams to develop and implement innovative sales strategies to drive revenue growth
- Develop and execute strategic sales plans to meet and exceed sales targets
- Participate in ongoing training and development programs to enhance product knowledge and sales techniques, staying up to date with industry trends and best practices
Customer Service
Nordstrom
10.2021 - 12.2022
- Assisted customers with issues
- Took care of orders
- Implemented customer service policies and procedures to ensure excellent service delivery and customer satisfaction
- Managed and resolved customer complaints in a professional and efficient manner to ensure customer satisfaction
- Collaborate with other departments to ensure a seamless customer service experience
- Identify customer needs and recommend appropriate solutions to enhance their customer satisfaction
Lifeguard Supervisor
Texas Aquatic Enterprises
05.2019 - 09.2021
- Implement and enforce safety protocols to ensure the well-being and security of all patrons at the aquatic facility
- Develop and implement training programs for lifeguards to ensure they have the necessary skills and knowledge to respond effectively in emergency situations
- Develop and implement a performance evaluation system for lifeguards to assess their effectiveness in ensuring the safety and well-being of patrons
Education
ASSOCIATES IN ARTS -
LONE STAR COLLEGE
05.2022
Skills
- Customer service
- Inventory management
- Team communication
- Time management
- Customer engagement
- Sales strategies
- Strong multitasking
Timeline
Bartender
Pluckers Wing Bar
10.2023 - Current
Sales Representative
Nordstrom
12.2022 - Current
Customer Service
Nordstrom
10.2021 - 12.2022
Lifeguard Supervisor
Texas Aquatic Enterprises
05.2019 - 09.2021
ASSOCIATES IN ARTS -
LONE STAR COLLEGE
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