Rebecca McMullen
Birmingham,AL
Summary
Driven Legal Assistant with nine years of experience in Injury Law. Highly skilled at multitasking and prioritizing tasks to complete projects and determine appropriated courses of action. Committed to streamlining processes to facilitated growth in Injury Law.
Overview
18
18
years of professional experience
Work History
Legal Assistant
Norris Injury Lawyers
Homewood , AL
2008.08 - 2023.09
- Maintained confidential electronic client files and documents
- Ordered case related medical bills and records
- Reviewed medical records to unsure all treatment was case related and accounted for
- Prepare written correspondence with clients, health insurance companies and auto insurance companies
- Prepared and submitted demand packages
- Improved communication between attorneys and clients by scheduling meetings, providing status updates and relaying critical information promptly
Customer Service Representative
Inspec Tech, Inc.
Valley Head , AL
2008.08 - 2013.10
- Enhanced customer service satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders
- Collaborated with team members to develop best consistent customer service delivery
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
Elementary School Teacher
Calhoun County Board Of Education
Anniston , AL
2005.08 - 2008.05
- Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students' understanding of various subjects
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students
Education
Bachelor of Science - Elementary Education
Jacksonville State University
JacksonvilleAssociate of Science - Paralegal
Herkimer County Community College
Herkimer, NYSkills
- Legal writing
- Proofreading
- ICD 10
- Microsoft Word
- Needles Software
- Automated Records Collection
Timeline
Legal Assistant
Norris Injury Lawyers
2008.08 - 2023.09
Customer Service Representative
Inspec Tech, Inc.
2008.08 - 2013.10
Elementary School Teacher
Calhoun County Board Of Education
2005.08 - 2008.05
Bachelor of Science - Elementary Education
Jacksonville State University
Associate of Science - Paralegal
Herkimer County Community College
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