Rebecca McPhee
Summary
Dedicated and experienced healthcare professional with 14 years of experience providing compassionate service, communicating effectively with patients and families, and working in fast-paced environments. Strong background in customer service, problem-solving, teamwork, organization, and attention to detail. Ready to transition my healthcare experience and people-focused skills into a customer service role where I can build positive relationships, assist customers, and contribute to a successful team.
Overview
1
1
Certification
1
1
year of post-secondary education
23
23
years of professional experience
Work History
Medical Assistant/Receptionist
Connecticut Children’s
Hartford, CT
06.2012 - Current
- Delivered compassionate, hands-on care as Medical Assistant and Patient Care Assistant (PCA) in outpatient and surgical settings, supporting patients and families throughout healthcare journeys. Collaborated with physicians, nurses, and healthcare professionals to ensure safe, efficient, high-quality patient care, including patient preparation, obtaining vital signs, supporting clinical procedures, and effectively communicating patient needs to the care team.
- Welcomed patients with a friendly demeanor at the reception area. and efficiently, ensuring each person felt valued and welcomed upon arrival.
- Managed patient check-in and registration processes efficiently.
- Scheduled appointments and coordinated physician calendars effectively.
- Prepared examination rooms and ensured medical supplies were stocked.
Volunteer Firefighter and EMT
Bantam Fire Company
Bantam, Connecticut
07.2003 - 02.2020
Education
Sanford–Brown
Farmington , CT 09.2011 - 06.2012
Litchfield High School
Litchfield , CTSkills
- Teamwork/collaboration
- Attention to detail
- Reliability
- Organization
- Customer service
- Communication
- Scheduling
- Data entry
- Time management
- Onboarding
- Administrative operations
- Conflict resolution
Certification
- BLS CPR certified 2026
Timeline
Medical Assistant/Receptionist
Connecticut Children’s
06.2012 - Current
Sanford–Brown
09.2011 - 06.2012
Volunteer Firefighter and EMT
Bantam Fire Company
07.2003 - 02.2020
Litchfield High School