Rebecca Mendoza
Brownsville,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Valley Baptist Medical Center
03.2025 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Supported patients' daily living activities, improving their hospital stay experience.
- Supported needs of 15+ residents under long-term care.
Cashier/Overnight Stocker/E-Commerce Personal Shopper
Walmart
09.2013 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Stocked designated items on shelves, end caps and displays.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Provided training materials for new employees joining the personal shopper team so they can quickly get up-to-speed on the company''s processes and expectations.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certification - Patient Care Technician
Cameron County Education Initiative Inc.
Brownsville, TX02-2025
High School Diploma -
Simon Rivera High School
Brownsville, TX01-2008
Skills
- Phlebotomy
- EKG
- Vital signs monitoring
- Patient observation
- Basic life support
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Payment processing
- Product restocking
- Merchandise restocking
- POS system operations
- Staff training
- ID verification
- Decision making aptitude
- Data entry
- Problem-solving
- Honest and dependable
- Patient positioning
- Patient services
- Data collection
Certification
- NCPCT - Patient Care Technician
- BLS
- HIPPA
- OSHA
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Patient Care Technician
Valley Baptist Medical Center
03.2025 - Current
Cashier/Overnight Stocker/E-Commerce Personal Shopper
Walmart
09.2013 - 04.2024
Certification - Patient Care Technician
Cameron County Education Initiative Inc.
High School Diploma -
Simon Rivera High School
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