Rebecca Merchant
Carbon Hill,AL
Summary
With 25 years of total work experience, I am knowledgeable in many areas of customer service. I have extensive experience with building positive customer relationships. I truly enjoy serving people. I am dependable and trustworthy. I am detail oriented and extremely organized.
Overview
24
24
years of professional experience
Work History
Optometric Technician
Daryl G. Custred, O.D.
Jasper, Alabama
04.2022 - Current
- Calibrated and maintained optometric equipment, ensuring accuracy and reliability of test results.
- Scheduled appointments for patients according to their needs and preferences.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Provided visual field testing to evaluate peripheral vision and detect abnormalities.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Communicated with patients to obtain and document medical histories.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Assisted in the adaptation of eyewear, making adjustments for fit and comfort.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
President
Hyche Center for Sensory and Motor Learning
Jasper, AL
11.2014 - 04.2022
- Administered day-to-day accounting and budget management, business development, performance metrics, and customer service.
- Coordinated work across departments to keep teams on track with company goals.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Determined performance goals and offered tactics for achieving milestones.
- Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
- Directed business-wide changes to modernize procedures and organization.
- Led change management and business strategy development to reduce losses and increase revenue.
Pharmacy Technician
Langley pharmacy
Jasper, AL
05.2009 - 02.2014
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Improved inventory management procedures to reduce overhead, backorders, and overstock.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Verified prescriptions and drug labels, documents, and packages.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Pharmacy Technician
Global Pharmacy & Medical Equipment
Haleyville, AL
03.2005 - 04.2009
- Requested scripts from doctors and verified insurance and coding.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Processed prescription transfer requests from competitors.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Closely inspected medications to determine accuracy of identities, strengths and purities.
- Compiled customer demographic, allergy and medical history background.
- Prepared pricing and instruction labels for placement on prescriptions.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Established and updated patient profiles, medications and insurance details.
Pharmacy Technician
Walmart
Jasper, AL
06.2001 - 01.2005
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Established and updated patient profiles, medications and information
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Carbon Hill High School
Carbon Hill, AL05.2001
Some College (No Degree) - Business Administration
Bevill State Community College
Sumiton, ALSkills
- Account management
- Planning and coordination
- Team building and leadership
- Employee coaching
- Fantastic organizational skills
- Wonderful Customer service skills
- Building customer relationships
Timeline
Optometric Technician
Daryl G. Custred, O.D.
04.2022 - Current
President
Hyche Center for Sensory and Motor Learning
11.2014 - 04.2022
Pharmacy Technician
Langley pharmacy
05.2009 - 02.2014
Pharmacy Technician
Global Pharmacy & Medical Equipment
03.2005 - 04.2009
Pharmacy Technician
Walmart
06.2001 - 01.2005
High School Diploma -
Carbon Hill High School
Some College (No Degree) - Business Administration
Bevill State Community College
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