Rebecca Micallef
New Albany
Summary
Dynamic crisis counselor with expertise in crisis response and youth outreach, honed at the 988 Crisis Hotline. Demonstrated ability to manage high-stress situations with empathy and active listening. Proven track record in strategic partnership development and technical documentation proficiency, ensuring privacy standards are upheld. Successfully supported clients and team members, and achieved optimal outcomes.
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Overview
5
5
years of professional experience
Work History
988 Crisis Counselor
988 Crisis Hotline
04.2025 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk to client or others by gathering information and conducting assessments.
Custodian
Legoland Discovery Center
11.2024 - Current
- Assisted lost children by providing comfort and ensuring their safe and timely reunification with their parents in a calm, reassuring manner.
- Maintained a clean and safe environment by promptly cleaning play areas and restocking supplies.
- Self-motivated, with a strong sense of personal responsibility.
Retail Specialist
United States Naval Service
10.2020 - 11.2024
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Managed inventory for optimal stock levels and efficient merchandise presentation,
Education
Psychology
University of Maryland Global Campus
Hyattsville, MD01-2026
Skills
- Youth outreach
- Upholding privacy standards for patients
- Strategic partnership development
- Crisis response
- Technical documentation proficiency
Timeline
988 Crisis Counselor
988 Crisis Hotline
04.2025 - Current
Custodian
Legoland Discovery Center
11.2024 - Current
Retail Specialist
United States Naval Service
10.2020 - 11.2024
Psychology
University of Maryland Global Campus
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