Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Moore

Leavenworth,KS

Summary

Dedicated veterinary professional with experience in general practice, emergency, and specialty veterinary medicine. Knowledgeable in veterinary medical records, conditions, treatments, diagnostics, and lab work, ensuring accuracy and efficiency in patient care. Skilled in remote work and independent problem-solving, with the ability to thrive in fast-paced environments. Strong communication skills and interest in continuous learning allow for quick adaptation to new protocols, technologies, and challenges. My combined experience as a veterinary technician, providing direct patient care, and as a front desk representative, assisting clients, has given me a comprehensive understanding of both the medical and client service aspects of a veterinary hospital.

Overview

23
23
years of professional experience

Work History

Virtual Client Care Representative

VCA Hospitals
Remote, KS
11.2022 - Current

Overnight Veterinary Technician ICU/ER Technician

Bluepearl Veterinary Partners
Overland Park, KS
01.2011 - 01.2021

Client Service Representative

Bluepearl Veterinary Partners
Overland Park, KS
01.2011 - 01.2021

Veterinary Nurse promoted to Practice Manager

Lawrence Veterinary Hospital
Lawrence, KS
01.2004 - 01.2011

Veterinary Nurse

Bradley Animal Hospital
Lawrence, KS
01.2002 - 01.2004

Education

Veterinary Management Institute - Krannert School of Business - Certificate of Completion

Purdue University
West Lafayette, IN
05-2009

Bachelor of Arts - English and Environmental Studies

University of Kansas
Lawrence, KS

Skills

  • Excellent verbal and written communication skills
  • Comfortable navigating high-stress situations with empathy and compassion
  • Strong client education and engagement skills
  • Adapt and change with the needs of my team
  • Conflict resolution and problem-solving abilities
  • Use Microsoft Teams to communicate with a remote team in a constantly changing environment
  • Adept at navigating multiple computer applications simultaneously
  • Proficient in veterinary medical terminology and records management, with experience interpreting both written and electronic charts
  • Familiar with pet insurance policies and claims
  • Experience scheduling appointments for multiple veterinary practices, each with distinct scheduling criteria and protocols, while efficiently managing a high call volume in a remote setting
  • Skilled in triaging emergency cases, administering treatments, monitoring critical patients, and assisting in surgical and diagnostic procedures

Timeline

Virtual Client Care Representative

VCA Hospitals
11.2022 - Current

Overnight Veterinary Technician ICU/ER Technician

Bluepearl Veterinary Partners
01.2011 - 01.2021

Client Service Representative

Bluepearl Veterinary Partners
01.2011 - 01.2021

Veterinary Nurse promoted to Practice Manager

Lawrence Veterinary Hospital
01.2004 - 01.2011

Veterinary Nurse

Bradley Animal Hospital
01.2002 - 01.2004

Veterinary Management Institute - Krannert School of Business - Certificate of Completion

Purdue University

Bachelor of Arts - English and Environmental Studies

University of Kansas
Rebecca Moore