Rebecca Morgan
Wooster
Summary
Dedicated professional with strong attention to detail and exceptional customer service skills. Experienced in maintaining confidentiality and ensuring a safe environment while delivering compassionate support to clients.
Overview
18
18
years of professional experience
Work History
Office Manager
The Wooster Country Club, Inc.
Wooster, OH
04.2013 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Completed bi-weekly payroll for 20-70 employees
- Attend monthly Finance Committee and Board of Trustees meetings
- Make weekly bank deposits
- Process monthly member statements and resolve billing errors
Pet Crematorium Technician
Unforgettable Tails
Wooster, OH
01.2023 - Current
- Maintain a safe work environment by strictly adhering to established safety protocols and guidelines
- Obtain ink paw and nose prints, fur clippings and clay paw prints
- Handle pets in a safe and respectful manner
- Interact with veterinary offices and pet owners in a caring and courteous manner
- Operate retort to cremate pets
Server
Buffalo Wild Wings
Wooster, OH
09.2015 - 08.2018
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty
- Facilitated accurate order taking and timely food delivery, ensuring smooth dining experiences for guests
- Greeted customers and seated in proper rotation
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Dining Room Supervisor
The Wooster Country Club, Inc.
Wooster, OH
05.2011 - 04.2013
- Supervised dining room staff to ensure high-quality service and customer satisfaction
- Coordinated dining room setup and service flow for events, optimizing guest experience
- Monitored cleanliness and organization of dining areas
- Resolved guest complaints promptly to maintain positive dining experiences and retention
- Trained, managed and scheduled dining staff, distributing hours, and assignments to individual team members
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations
- Ensure accurate billing of Club functions and banquets
Server/Lower Lounge Attendant
The Wooster Country Club, Inc.
Wooster, OH
05.2008 - 05.2011
- Served food and beverages promptly with focused attention to customer needs
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike
- Used slow periods to restock and organize supplies
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience and increase sales via upselling
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Answered phone calls to take orders, give information and document reservations
Education
No Degree - Pastry Arts
Scottsdale Culinary Institute
Scottsdale, AZHigh School Diploma -
Wooster High School
Wooster, OHSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Timeline
Pet Crematorium Technician
Unforgettable Tails
01.2023 - Current
Server
Buffalo Wild Wings
09.2015 - 08.2018
Office Manager
The Wooster Country Club, Inc.
04.2013 - Current
Dining Room Supervisor
The Wooster Country Club, Inc.
05.2011 - 04.2013
Server/Lower Lounge Attendant
The Wooster Country Club, Inc.
05.2008 - 05.2011
No Degree - Pastry Arts
Scottsdale Culinary Institute
High School Diploma -
Wooster High School