Rebecca Mullen
520 Malibu Dr SE Lacey,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to help team achieve company goals.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Peer Tutor
South Puget Sound Community College
09 2020 - 02.2021
- Enhanced student comprehension by providing one-on-one tutoring sessions in Paralegal and Office Administration courses.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Maintained records of student assessments, tutoring activities, and results.
- Motivated students with accurate feedback and positive reinforcement.
Marketing Act. Training Manager
CCI Marketing
10.2008 - 03.2009
- Worked together closely by preparing and providing marketing material for the internal sales team to align marketing efforts with overall business plans, ensuring cohesive messaging and maximum results.
- Developed comprehensive marketing plans tailored to each client's unique goals, budget constraints, and industry landscape.
- Mentored junior team members, providing guidance on best practices in account management and client relations.
- Collaborated with other departments to align training programs with organizational goals and objectives.
Accredited Consultant
Clinique
05.2005 - 10.2008
- Assisted clients with customized facial treatments to address specific skin care needs while demonstrating products and using knowledge obtained from school and training to better educate clients and explain the benefits of the products to improve skin quality.
- Organized promotional events to showcase new product arrivals, driving increased foot traffic to the store location.
- Responsible for reporting the testers and damages in the end-of-the-month reports.
- Maintained a clean and inviting work counter by adhering to strict hygiene protocols during skin consultations to create a safe and comforting environment for clients.
- Attended industry conferences and workshops to stay current on new trends and techniques every 6 months.
Selling Specialist
Macy's
11 2005 - 10 2006
- Achieved monthly sales goals consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in sales meetings actively, contributing valuable insights or suggestions that led to improvements in overall team performance and goal achievement consistently.
- Organized store displays aesthetically, showcasing products appealingly to attract potential buyers.
- Conducted inventory management tasks efficiently, ensuring optimal levels of stock availability at all times.
- Assisted customers with returns, and payments, opening credit card accounts, and resolving transaction issues.
Sales Thru Service Specialist
KeyBank
09.2004 - 11.2004
- Assisted internal and external banking clients with problems or concerns regarding their various accounts.
- Maintained knowledge and understanding of financial products and services while responding to clients promptly and courteously.
- Managed high-volume call center tasks, maintaining professionalism and exceptional customer service under pressure.
- Additional responsibilities included research and verification of accounts, and providing documentation and information to resolve client issues and inquiries.
Branch Assistant Manager
USBank
07.2002 - 09.2004
- Managed six full-time employees of an in-store branch while being responsible for demonstrating and ensuring all staff employees provided excellent customer service, as well as all the Sales and Service activities for the branch.
- Resolved complex customer issues, opened various accounts, administered loan application processing effectively from start to finish, and sold/cross-sold other bank products and services ensuring client satisfaction.
- Maintained strict confidentiality of sensitive information pertaining to both clients and employees.
- Assisted in the development of marketing strategies to attract new customers and increase branch revenue.
- Performed all quarterly, semi-annually, and annual branch and security audits.
- Maintained daily branch overdraft and kiting reports.
- Jointly responsible with the Branch Manager for managing the branch budget.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
New Account Specialist
Timberland Bank
06.2001 - 07.2002
- Responsible for assisting customers with setting up new accounts, including checking, savings, CDs, IRAs, Money Markets, and Corporate Accounts.
- Completed all routine account setups and closures, any complex account changes to resolve problems, and performed all check orders or new atm card requests.
- Verified customer identity & reviewed requested documents for accuracy, and filing of loan documents.
- Assisted with research for the Escrow department, researched voucher approvals for construction loans, and balanced safety deposit boxes.
Head Teller
KeyBank
01.1999 - 06.2001
- Mentored and trained all tellers on bank procedures and customer service standards.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Balanced daily ATM accounts, and branch cash, maintained return item accounts, and balanced then replenished ATM funds in empty canisters.
- Performed all quarterly, semi-annually, and annual teller and security audits.
- Created a teller schedule for 7 tellers and processed payroll online for the branch.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Supported the Branch Manager with all other activities.
Education
Associate Of Applied Science- Paralegal - Paralegal Studies
South Puget Sound Community College
Olympia, WA06.2021
Skills
- Skilled in MS Office (Word PowerPoint, Excel)
- Legal knowledge
- Conflict resolution skills
- Type 45 wpm
- Data Entry
- Problem-solving skills
- Coaching & mentoring
- Account Maintenance and loans processing
- Filing & Reviewing documents
- Strong communication and interpersonal skills
- Teamwork & collaboration
Certification
- Legal Technology Certificate, National Society for Legal Technology - March 22, 2021
Timeline
Marketing Act. Training Manager
CCI Marketing
10.2008 - 03.2009
Accredited Consultant
Clinique
05.2005 - 10.2008
Sales Thru Service Specialist
KeyBank
09.2004 - 11.2004
Branch Assistant Manager
USBank
07.2002 - 09.2004
New Account Specialist
Timberland Bank
06.2001 - 07.2002
Head Teller
KeyBank
01.1999 - 06.2001
Peer Tutor
South Puget Sound Community College
09 2020 - 02.2021
Selling Specialist
Macy's
11 2005 - 10 2006
Associate Of Applied Science- Paralegal - Paralegal Studies
South Puget Sound Community College
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