Rebecca Mullen

Work History

Peer Tutor

South Puget Sound Community College

09 2020 - 01.2021

Enhanced student comprehension by providing one-on-one tutoring sessions in Paralegal and Office Administration courses.
Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Maintained records of student assessments, tutoring activities, and results.
Motivated students with accurate feedback and positive reinforcement.

Marketing Act. Training Manager

CCI Marketing

10.2008 - 03.2009

Worked together closely by preparing and providing marketing material for the internal sales team to align marketing efforts with overall business plans, ensuring cohesive messaging and maximum results.
Developed comprehensive marketing plans tailored to each client's unique goals, budget constraints, and industry landscape.
Mentored junior team members, providing guidance on best practices in account management and client relations.
Collaborated with other departments to align training programs with organizational goals and objectives.

Accredited Consultant

Clinique

05.2005 - 10.2008

Assisted clients with customized facial treatments to address specific skin care needs while demonstrating products and using knowledge obtained from school and training to better educate clients and explain the benefits of the products to improve skin quality.
Organized promotional events to showcase new product arrivals, driving increased foot traffic to the store location.
Responsible for reporting the testers and damages in the end-of-the-month reports.
Maintained a clean and inviting work counter by adhering to strict hygiene protocols during skin consultations to create a safe and comforting environment for clients.
Attended industry conferences and workshops to stay current on new trends and techniques every 6 months.

Selling Specialist

Macy's

11.2004 - 10.2005

Achieved monthly sales goals consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Participated in sales meetings actively, contributing valuable insights or suggestions that led to improvements in overall team performance and goal achievement consistently.
Organized store displays aesthetically, showcasing products appealingly to attract potential buyers.
Conducted inventory management tasks efficiently, ensuring optimal levels of stock availability at all times.
Assisted customers with returns, and payments, opening credit card accounts, and resolving transaction issues.

Sales Thru Service Specialist

KeyBank

09.2004 - 11.2004

Assisted internal and external banking clients with problems or concerns regarding their various accounts.
Maintained knowledge and understanding of financial products and services while responding to clients promptly and courteously.
Managed high-volume call center tasks, maintaining professionalism and exceptional customer service under pressure.
Additional responsibilities included research and verification of accounts, and providing documentation and information to resolve client issues and inquiries.

Branch Assistant Manager

USBank

07.2002 - 09.2004

Managed six full-time employees of an in-store branch while being responsible for demonstrating and ensuring all staff employees provided excellent customer service, as well as all the Sales and Service activities for the branch.
Resolved complex customer issues, opened various accounts, administered loan application processing effectively from start to finish, and sold/cross-sold other bank products and services ensuring client satisfaction.
Maintained strict confidentiality of sensitive information pertaining to both clients and employees.
Assisted in the development of marketing strategies to attract new customers and increase branch revenue.
Performed all quarterly, semi-annually, and annual branch and security audits.
Maintained daily branch overdraft and kiting reports.
Jointly responsible with the Branch Manager for managing the branch budget.
Established performance goals for employees and provided feedback on methods for reaching those milestones.

New Account Specialist

Timberland Bank

06.2001 - 07.2002

Responsible for assisting customers with setting up new accounts, including checking, savings, CDs, IRAs, Money Markets, and Corporate Accounts.
Completed all routine account setups and closures, any complex account changes to resolve problems, and performed all check orders or new atm card requests.
Verified customer identity & reviewed requested documents for accuracy, and filing of loan documents.
Assisted with research for the Escrow department, researched voucher approvals for construction loans, and balanced safety deposit boxes.

Head Teller

KeyBank

01.1999 - 06.2001

Mentored and trained all tellers on bank procedures and customer service standards.
Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
Balanced daily ATM accounts, and branch cash, maintained return item accounts, and balanced then replenished ATM funds in empty canisters.
Performed all quarterly, semi-annually, and annual teller and security audits.
Created a teller schedule for 7 tellers and processed payroll online for the branch.
Oversaw currency shipments and deposits while adhering to strict safety guidelines.
Supported the Branch Manager with all other activities.

Summary

Overview

Work History

Peer Tutor

Marketing Act. Training Manager

Accredited Consultant

Selling Specialist

Sales Thru Service Specialist

Branch Assistant Manager

New Account Specialist

Head Teller

Education

Associate Of Applied Science- Paralegal - Paralegal Studies

Skills

Certification

Timeline