Rebecca napper
Garland
Summary
Dynamic customer service professional with a proven track record at American Para Professional Systems Inc., excelling in complaint resolution and account updating. Skilled in product promotion and scheduling, I consistently deliver tailored solutions, enhancing customer satisfaction and operational efficiency. Adept at analyzing needs and driving results through effective communication and strategic recommendations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
American Para Professional Systems Inc.
09.2017 - Current
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Estimator
Tex-Sun Specialties
06.2017 - 08.2018
- Analyzed buildings to prepare estimates for work.
- Prepared material orders to complete projects on time and within budget.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Analyzed designs and performed accurate cost analysis.
Cashier
Calloways Nursery
04.2017 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sorter
UPS
10.2016 - 01.2017
- Stacked items according to weights, sizes, types, and picking priorities.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Inspected items for damage or defects before sorting as part of quality control process.
Inventory Specialist
WIS International Inventory Service
01.2015 - 03.2016
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Education
High School Diploma -
Poteet High School
Mesquite, TX05-2014
Skills
- Complaint resolution
- Account updating
- Scheduling
- Product promotion
Timeline
Customer Service Representative
American Para Professional Systems Inc.
09.2017 - Current
Estimator
Tex-Sun Specialties
06.2017 - 08.2018
Cashier
Calloways Nursery
04.2017 - 06.2017
Sorter
UPS
10.2016 - 01.2017
Inventory Specialist
WIS International Inventory Service
01.2015 - 03.2016
High School Diploma -
Poteet High School