Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rebecca Naylor

Spring Hill,KS

Summary

Dynamic and results-driven professional with extensive experience at The Home Depot Inc. Proven ability to enhance customer satisfaction and streamline operations. Skilled in cash register operation and team supervision, fostering employee motivation and productivity. Excellent at reducing customer wait times and improving performance metrics through effective coaching and problem-solving. I am reliable and adaptable, with strong skills in leadership, communication, and positive customer experiences.

Overview

10
10
years of professional experience

Work History

Front End Supervisor

The Home Depot Inc
01.2019 - Current
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Monitored cash drawers in 18+ checkout stations to verify adequate cash supply.

Service Desk Associate

The Home Depot Inc
12.2014 - 01.2019
  • Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
  • Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
  • Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
  • Streamlined call response times for improved efficiency and better customer experience.

Education

Psychology

Pittsburg State University
Pittsburg, KS

Skills

  • Customer service
  • Shift checklists
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Time management
  • Opening and closing procedures
  • Team supervision
  • Employee motivation
  • Employee training

Accomplishments

  • Supervised team of between 20 - 37 staff members.
  • Winner of the Regional Vice President's Achievement Award
  • Was an "All-Star" on the InFocus training in July, 2023
  • Was an InFocus Captain for 3 years, during which time the store twice won the 365 Days Safe Award.

Timeline

Front End Supervisor

The Home Depot Inc
01.2019 - Current

Service Desk Associate

The Home Depot Inc
12.2014 - 01.2019

Psychology

Pittsburg State University

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Rebecca Naylor