Rebecca Nelson
Niles
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
27
27
years of professional experience
2000
2000
years of post-secondary education
Work History
Restaurant Manager
Olive Garden Restaurant
Niles
09.2005 - Current
- Managed daily operations, ensuring efficient service and guest satisfaction.
- Oversaw staff training, enhancing team skills and performance.
- Implemented inventory controls, maintaining accurate stock levels and minimizing waste.
- Enforced health and safety regulations, ensuring compliance across all areas.
- Collaborated with kitchen staff, streamlining communication for timely meal preparation.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Oversaw food preparation, production and presentation according to quality standards.
Server/Server Trainer
Outback Steakhouse
Niles
10.1998 - 09.2005
- Provided excellent customer service to enhance dining experiences.
- Processed orders accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area and tables.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new servers on menu knowledge and customer service standards.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
Education
Mineral Ridge High School
Mineral Ridge, OHSkills
- Inventory management
- Staff training
- Customer service
- Scheduling efficiency
- Complaint resolution
- Vendor relations
- Problem solving
- Kitchen oversight
- Team management
- Stable work history
- Full service restaurant background
- Labor and food cost control
- Trained in performance and wage reviews
- Staff scheduling
- Liquor law compliance
- Money counting
- Customer satisfaction
- Pre-shift walk-through
- Adaptable
- Nutritional knowledge
- Food safety oversight
Timeline
Restaurant Manager
Olive Garden Restaurant
09.2005 - Current
Server/Server Trainer
Outback Steakhouse
10.1998 - 09.2005
Mineral Ridge High School