Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Presidents club member 2015
Timeline
Generic

Rebecca Newman

Indian River

Summary

Hardworking sales management professional bringing 15+ years of experience in retail industry environments combined with forward-thinking approach to developing territories, boosting efficiency and strengthening processes. Dedicated to enhancing customer retention with service-focused approaches. Demonstrated record of accomplishment in cultivating strong sales channels. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

15
15
years of professional experience

Work History

District Manager

Lume Cannabis Co.
01.2024 - Current
  • Supervised 10 locations to enforce high-quality standards of operation.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Built positive and productive relationships with store and field leadership.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.
  • Generated financial and operational reports to assist management with business strategy.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Established territory boundaries and distribution routes to maximize service quality.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Area Manager

Lume Cannabis Co.
03.2023 - 01.2024
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Supervised 27 location managers and managed many assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
  • Dedicated to expanding client bases by building lasting relationships.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Reduced turnover 75% by enhancing training, motivation and engagement strategies with all employees.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Exceeded sales forecast figures 12% regularly through superior customer care.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

Store Manager

LUME Cannabis Co.
09.2021 - 03.2023
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Utilizing Power BI.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Developed new store location from ground up by hiring and training efficient team.
  • Analyzed and interpreted store trends to facilitate planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Store Manager

American Signature Furniture
01.2021 - 08.2021
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Approved regular payroll submissions for employees.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Analyzed and interpreted store trends to facilitate planning.
  • Increased credit applications from 27 per week to 50 per week.
  • Written margin increase 8% per month

Store Manager

LOVES Furniture
06.2020 - 12.2020
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Developed new store location from ground up by hiring and training efficient team.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Approved regular payroll submissions for employees.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Analyzed and interpreted store trends to facilitate planning.
  • Devised processes to boost long-term business success and increase profit levels.

Store Manager

Artvan
07.2019 - 03.2020
  • Monitors DMR for daily, weekly and monthly store sales results and builds realistic plans to execute..
  • Reviews and analyzes the P&L to manage all costs, overhead and controllable expenses to ensure
  • Completes effective Performance Plans to address underperforming categories.
  • Effectively communicates and partners with the Regional Sales Director (RSD) to drive sales, drive
  • Opportunities and build realistic plans to execute.
  • Conducts store walks with the Sales Leadership Team to assess sales, merchandising and profitability
  • Assesses and identifies talent to build bench through coaching and developing the store team.
  • Ensures the store staffing levels are at goals.
  • Promotes employee engagement with a constant focus on building a great culture within the store.
  • Partners with the Visual Merchandiser to maintain Look Book Standards.
  • Working with the Visual Merchandising team, ensures the proper product and placement of merchandiseInli>
  • In the store to maximize sales; keeps abreast of product knowledge, pricing and margins, and promotesFurniturefurniture protection sales.
  • Partners with the Buying Department to make merchandising decision and maintains optimization oDepartmentdepartment to watch turns on merchandise.
  • Keeps abreast of company products (i.e. product knowledge, pricing, and margins)
  • Executes daily walk through checklist while maintaining store environment (internal/external) that reflecOur/li>
  • Our “brand” and corporate operating procedures.
  • Ensures the “guest experience” meets company standards and creates guest loyalty
  • Responds promptly with escalated associate relations issues by partnering with your RHRM.
  • Manages and completes mid-year and annual performance reviews for all associates in the store.
  • Authority as detailed in the Company’s Standard Operating Procedures.
  • Apply corporate values (PARTNERS.)
  • Maintains security provisions as outlined in the store audits.

Sales Manager

ArtVan Furniture
11.2010 - 07.2018
  • My primary position was to make sure each and every ArtVan guest left the store happy and with an invoice while motivating the sales staff to continually grow and make as much money as possible
  • Sat with the sales staff one on one every month and find their "why" and help them be successful with getting to their goals each and every month, then broke the goals into weeks, then daily goals
  • Helped them by giving them new ideas or telling them to go back to the basics
  • I was in charge of the scheduling for entire store
  • Made sure I was accommodating to the best of my abilities
  • The month of November 2018 for the first time ever we hit our second level goal of which I managed
  • Every Sunday I conducted a value add meeting, it was not required;nonetheless, recommended entirely
  • Everyday made sure that the emails from corporate are in compliance
  • Worked with recruiters in the hiring process of silk road
  • Every month I organized competitions within the sales group, we would do anything from Platinum kit competitions to the most credit applications
  • Made sure our KPI boards were current and in compliance, we were audit ready at any given time and the associates knew all safety measures to take

Education

Bachlors, Criminal Justice, Lake Superior State University, dual enrolled through PetoskeyMichigan and Sault Saint Marie Michigan, 3 year(s)Associates, Generalist Criminal Justice -

North Central Michigan College
Petoskey, Michigan
05.2013

Diploma - General

Inland Lakes High School
Indian River, Michigan
2000

Skills

  • Active listening
  • Time management
  • Leadership
  • Customer service
  • Communication
  • Computer skills
  • Interpersonal skills
  • Problem solving
  • Compliance
  • Maximizing profitability
  • Shift Checklists
  • Sales Expertise
  • Store Opening and Closing Procedures

Additional Information

  • CERTIFICATES & LICENSES , Bachelors Degree , LSSU, MI Executive Club Award 2012,2013, 2014, 2016, ArtVan Furnniture , MI Presidents Club Award 2015, ArtVan Furniture , MI
  • Serv Safe Certified

Accomplishments

  • Increased sales 10% delivered, total store in a 4 month period.
  • Increased Credit penetration 6% minimum per month at all locations.
  • Store Manager of the year 2020 Artvan/ Sales Manager of the year 2020

Presidents club member 2015

6 consecutive years in prestigious executives club and then in 2015 superseded that to Presidents club by delivering 1.2 million dollars in furniture.

Timeline

District Manager

Lume Cannabis Co.
01.2024 - Current

Area Manager

Lume Cannabis Co.
03.2023 - 01.2024

Store Manager

LUME Cannabis Co.
09.2021 - 03.2023

Store Manager

American Signature Furniture
01.2021 - 08.2021

Store Manager

LOVES Furniture
06.2020 - 12.2020

Store Manager

Artvan
07.2019 - 03.2020

Sales Manager

ArtVan Furniture
11.2010 - 07.2018

Diploma - General

Inland Lakes High School

Bachlors, Criminal Justice, Lake Superior State University, dual enrolled through PetoskeyMichigan and Sault Saint Marie Michigan, 3 year(s)Associates, Generalist Criminal Justice -

North Central Michigan College

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