Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
Work History
General Manager
4EG- Keystone Bar And Grille
08.2021 - Current
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
Implemented operational strategies and effectively built customer and employee loyalty while maintaining a strategic vision.
Developed and maintained relationships with customers and suppliers through account development.
Managed budget implementations, employee evaluations, and contract details.
Trained new employees on proper protocols and customer service standards.
Elementary Education Teacher
Kenton, Erlanger, And Covington Schools
06.2010 - 01.2022
Collaborated with administrators on classroom policies, management strategies, and discipline.
Designed daily lesson plans customized to student needs.
Built positive relationships with parents to involve families in educational process.
Assessed student learning progress and comprehension with routine tests and standardized examinations.
Implemented classroom management improvements to enhance class morale and engagement.
Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
Met with parents to review Individualized Education Plans for at-risk students.
Led multiple teams with my professional peers within the building for different professional development.
Assisted in developing college students aspiring to become future educators.
Helped design and construct curriculum programs, and assisting in the purchasing of the curriculum programs.
Senior Program Director
YMCA Of Greater Cincinnati
09.2008 - 10.2018
Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
Provided ongoing direction and leadership for program operations.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Monitored program performance to identify areas for improvement.
Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
Education
Bachelor of Arts - Elementary Education And Special Education
Northern Kentucky University
Highland Heights, KY
05.2010
Skills
Safety Assurance
Safety Protocols
Multimillion-Dollar P&L Management
Time Management
Inventory Control
Staff Development
Leadership
Training and Development
Purchasing and Planning
Product Costing
Communication Skills
Employee Scheduling
Timeline
General Manager
4EG- Keystone Bar And Grille
08.2021 - Current
Elementary Education Teacher
Kenton, Erlanger, And Covington Schools
06.2010 - 01.2022
Senior Program Director
YMCA Of Greater Cincinnati
09.2008 - 10.2018
Bachelor of Arts - Elementary Education And Special Education