Rebecca Nwanne
Dallas,TX
Summary
Dedicated and professional Executive Account Manager with a strong background in employee health benefits and administration. Highly organized and adept at managing multiple tasks simultaneously in a fast-paced setting. Proven expertise in managing client relationships, streamlining benefits programs and driving organizational efficiency. Seeking to leverage my skills and industry knowledge to transition into the healthcare technology sector, with a focus on innovative solutions that improve patient outcomes and operational effectiveness.
Overview
9
9
years of professional experience
Work History
Executive Account Manager
Alera Group
02.2024 - Current
- Managed small and large group accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Created and presented yearly renewal reports and new plan changes to employers.
- Built out Ease and monitored the EDI feeds.
- Executed the installation process for employers implementing new lines of coverage.
- Maintained EPIC with accurate client and policy information.
- Marketed the employers current benefits up against competitive carriers.
- Created webinars, powerpoints, benefit guides and announcement flyer templates for the open enrollment period.
- Implemented a file storage system used amongst the department.
Account Manager
One Digital
04.2022 - 02.2024
- Execute the installation process for the employers new lines of coverage
- Coordinate COBRA benefits with the vendors for employers
- Create and present yearly renewal reports and new plan changes to employers
- Perform research and analysis on commission amounts between the carrier and client
- Maintain D365 with accurate client and policy information
- Create webinars and host open enrollment meetings for the employer and employees via Zoom
- Market the employers current benefits up against competitive carriers and gauge the best price advantage
- Provide daily support to a large book of clients with any benefit issues
Account Manager
Sullivan Curtis Monroe
03.2019 - 03.2022
- Provided auditing support for Practice Support Units (PSU) and/or data miners
- Used ePRG to access various reporting tools necessary for Patient and Provider outreach
- Reviewed PSU data submissions for quality assurance
- Maintained overall calendar of all PSU/QRA activities/interventions including any PSU screening events
- Ensured weekly reporting of activities of all PSU and Data mining staff is completed accurately and timely
- Confirmed all Resource Requests are sourced and staffed appropriately
- Conducted post audits and ensure all gap measure were capture by corporate team
- Kept direct manager apprised of progress, risks, and barriers proactively
- Attended and documented Senior Leadership meetings
- Created inpatient and outpatient bullseyes and present to clinical directors on how to reach HCAHPS goals
- Created PowerPoints for Patient Experience meetings with the Clinical Directors
- Observed the Patient Experience Coordinator to assess Patient Experience implementation
- Participate in Patient hourly rounding to ensure quality of care and address any concerns
- Received concerns and grievances from Patients, and documented into the RiskMaster data base
Logistics Analyst
Wellmed
12.2017 - 02.2019
- Verified Patients' eligibility and claims status with insurance agencies
- Maintained confidentiality and compliance of HIPAA guidelines
- Offered early intervention, assisting with any complicated health issues, routing Patients to the appropriate Provider
- Oversaw Call Center Associates to ensure customer satisfaction goals met
- Provided resource referrals within Patients' community, decreasing admissions/ER visits, therefore lowering Patient healthcare costs
Clinical Effectiveness Intern
Central Texas Medical Center
01.2017 - 06.2017
- Attended and documented Senior Leadership meetings.
- Created inpatient and outpatient bullseye and present to clinical directors on how to reach HCAHPS goals.
- Created PowerPoints for Patient Experience meetings with the Clinical Directors.
- Observed the Patient Experience Coordinator to assess Patient Experience implementation.
- Participate in Patient hourly rounding to ensure quality of care and address any concerns.
- Received concerns and grievances from Patients, and documented into the RiskMaster data base.
- Secret shopping in different departments and creating action plans to improve the Patient experience.
Insurance Eligibility Specialist
Texas State Student Health Center
08.2015 - 12.2016
- Responded to correspondence from insurance companies
- Screened over 150 inbound calls per day while maintaining appointment scheduling within Eclinical Works software
- Tracked the progress of all outstanding insurance claims
- Verified Patients' eligibility and claims status with insurance agencies. Maintained confidentiality and compliance of HIPAA guidelines.
- Offer early intervention, assisting with any complicated health issues, routing Patients to the appropriate Provider.
- Oversaw Call Center Associates to ensure customer satisfaction goals met.
- Provided resource referrals within Patients' community, decreasing admissions/ER visits, therefore lowering Patient healthcare costs.
Education
BHA - Healthcare administration
Texas State University
05.2017
Skills
- Customer Service
- Strong problem solving aptitude
- EClinicalWorks
- Ease Central
- Employee Navigator
- Rippling
- Microsoft Office (Excel, Publisher, Powerpoint)
- Data entry
- Management
- Detail Oriented
- Benefits Administration
- Strong insurance background
Timeline
Executive Account Manager
Alera Group
02.2024 - Current
Account Manager
One Digital
04.2022 - 02.2024
Account Manager
Sullivan Curtis Monroe
03.2019 - 03.2022
Logistics Analyst
Wellmed
12.2017 - 02.2019
Clinical Effectiveness Intern
Central Texas Medical Center
01.2017 - 06.2017
Insurance Eligibility Specialist
Texas State Student Health Center
08.2015 - 12.2016
BHA - Healthcare administration
Texas State University
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