Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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ANGELA BENFORD

Chicago

Summary

Professional with strong background in account management, prepared to drive client satisfaction and revenue growth. Adept at fostering collaboration and navigating evolving business needs to achieve results. Expertise in client relationship management, strategic planning, and sales optimization. Known for reliability and adaptability in high-pressure environments.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Executive Account Manager

Benford Protection Group
11.2015 - Current
  • Supported account management processes by coordinating communications between clients and internal teams.
  • Assisted in preparing client presentations, ensuring clarity and alignment with client needs.
  • Learned key account software tools to track client interactions and manage project timelines.
  • Contributed to the development of client proposals, focusing on tailored solutions and service offerings.
  • Maintained accurate records of client feedback to inform future strategy adjustments and service improvements.
  • Participated in training sessions to build knowledge of industry trends and best practices for account management.
  • Provided administrative support for senior account managers, facilitating smooth operations within the team.
  • Onboarded new clients efficiently by guiding them through the process from initial contact to successful implementation of products or services.
  • Conducted regular account reviews, identifying areas for improvement and implementing necessary changes for optimal performance.

Investigator

Illinois Department Of Corrections
11.1996 - 06.2022
  • Documented findings and prepared detailed reports.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Collaborated with federal agencies on investigations.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Testified in court during parole revocation proceedings and trials.
  • Carefully documented statements, observations, and evidentiary materials.

Senior Parole Officer

Illinois Departmet of Corrections
11.1996 - 06.2022
  • Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
  • Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
  • Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
  • Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
  • Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
  • Conducted thorough pre-release investigations, ensuring seamless transition from incarceration to community reintegration.
  • Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
  • Addressed any identified barriers to successful reentry by connecting clients with appropriate resources and support networks.
  • Leveraged strong communication skills to maintain rapport between parole officers, clients, and community partners throughout the supervision period.
  • Provided ongoing guidance and mentorship to parolees, contributing to their long-term success and reduced likelihood of recidivism.
  • Connected clients with appropriate social service providers based on individual needs assessments.
  • Served as a liaison between parolees and treatment providers to ensure adherence to program requirements.
  • Performed routine home inspections and drug tests for offenders on parole.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.

Education

Bachelor of Science - Criminal Justice

Illinois State University
Bloomington, IL
05-1995

Master of Science - Rehabilitation Counseling

Illinois Institute of Technology
Chicago, IL
05-2001

Master of Science - School Counselig

Chicago State University
Chicago, IL
05-2006

Skills

  • Account retention
  • Data-driven insights
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication
  • Team leadership
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making

Certification

  • First Aid/CPR/AED Instructor Certified - 6/7/2025-6/7/2027
  • Certified, Notary Public Benford Protection Group - 6/2027
  • Licensed Private Security Contractor - 5/31/2026

Languages

English
Native or Bilingual

Timeline

Executive Account Manager

Benford Protection Group
11.2015 - Current

Investigator

Illinois Department Of Corrections
11.1996 - 06.2022

Senior Parole Officer

Illinois Departmet of Corrections
11.1996 - 06.2022

Bachelor of Science - Criminal Justice

Illinois State University

Master of Science - Rehabilitation Counseling

Illinois Institute of Technology

Master of Science - School Counselig

Chicago State University

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