Rebecca O'Dell
Tulsa
Summary
Enablement and Customer Success Specialist with several years of customer-facing and enablement experience. Skilled at designing onboarding, training, and sales enablement programs that accelerate rep ramp, standardize processes, and improve customer satisfaction. Combines coaching, cross-functional collaboration, and data-driven messaging to translate customer insights into scalable workflows—backed by entrepreneurial experience building and managing a client-focused business (100+ custom orders).
Overview
10
10
years of professional experience
Work History
Order Specialist & Inbound Sales Representative
Easy Worship
Tulsa, OK
12.2015 - 12.2020
- Managed inbound sales and order processing, advising customers on product selection, licensing, and onboarding to support revenue growth and improve customer satisfaction.
- Designed and optimized onboarding and training materials for new hires, accelerating ramp-up and reducing time-to-productivity.
- Acted as a subject-matter expert on product functionality, resolving complex customer questions and enabling sales and support teams with clear guidance.
- Collaborated cross-functionally to standardize order handling and support workflows, improving operational accuracy and efficiency.
- Identified common customer objections and translated insights into improved messaging and sales guidance.
- Maintained meticulous attention to detail in order processing and documentation to ensure timely, accurate fulfillment and a smooth customer experience.
- Delivered actionable customer feedback to product and marketing teams to enhance product positioning and internal training resources.
Owner and Operator
O'Dell Cake co
Tulsa, OK
06.2021 - Current
- Built and scaled a custom cake business specializing in weddings and events, managing all aspects from client acquisition through delivery.
- Completed 100+ custom orders, with a strong base of repeat and referral clients driven by customer satisfaction and service quality.
- Led client consultations to understand vision, provide recommendations, and deliver tailored solutions using a consultative sales approach.
- Managed end-to-end workflows including pricing, scheduling, production timelines, and delivery to ensure consistent, high-quality execution.
- Developed a social media presence to showcase work, attract new clients, and generate inbound demand.
- Created repeatable processes for order management and client communication, improving efficiency and consistency across projects.
- Balanced multiple concurrent projects while maintaining attention to detail and meeting strict event deadlines.
Education
High school diploma -
Taradale High School
Napier, New ZealandSkills
- Coaching
- Collaboration
- Adaptability
- Communication
- Project Management
- People-first Approach
Timeline
Owner and Operator
O'Dell Cake co
06.2021 - Current
Order Specialist & Inbound Sales Representative
Easy Worship
12.2015 - 12.2020
High school diploma -
Taradale High School