Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Rebecca Ortiz

Slidell,LA

Summary

Proven leader in operations management and team building, significantly enhanced operational efficiency and customer satisfaction at CenterWell. By streamlining processes and leading continuous improvement initiatives, incorporating positive changes aligned with company culture and performance metrics. Skilled in strategic planning and staff management, with focus on results led to a more efficient, goal-oriented workplace. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Center Administrator

Centerwell
11.2020 - Current
  • Enhanced operational efficiency by streamlining administrative processes and implementing effective strategies.
  • Supervised operations staff and kept employees compliant with company policies and procedures and training.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly with positive outcomes.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed and reported on key performance metrics to senior management.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Contributed towards continuous improvement efforts by actively participating in professional development opportunities and implementing learnings.
  • Managed the daily operations for optimal center performance, ensuring a smooth and efficient workflow.
  • Assisted in the recruitment, hiring, training, and retention of high-quality employees to support center goals.

Education

Pre- Nursing

Hilo Community College
Hilo Hawaii

Skills

    • Operations Management
    • Customer Service
    • Attention to Detail
    • Decision-Making
    • Team Building and Leadership
      • Strategic Planning
      • Staff Management
      • Goal Setting
      • Continuous Improvement

Accomplishments


  • M5 RAM Project
  • Healow ACC training
  • Market referral implementation
  • Center Administrator training
  • Center Strategic planning
  • Data Hub Certification
  • Aetna payer identify attribution

Certification

Data Hub Certification

Languages

Spanish
Full Professional

Timeline

Center Administrator

Centerwell
11.2020 - Current

Pre- Nursing

Hilo Community College

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Rebecca Ortiz