Rebecca Owen
Fort Worth
Summary
Dynamic Corporate Trainer with a proven track record at Velvet Taco, excelling in guest service and mentorship. Expert in training assessments and employee presentations, I foster high-performing teams that enhance customer experiences. Committed to delivering exceptional service while optimizing operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Corporate Trainer
Velvet Taco
Fort Worth, TX
03.2022 - Current
- Greeted and seated hundreds of guests weekly in high volume, fast casual environment.
- Managed guest flow and waitlist during peak hours ensuring optimal table turnover and minimal wait times
- Provided exceptional customer service in fast paced setting, maintaining positive guest interactions under pressure
- Collaborated with front of house teams to ensure seamless guest experiences from arrival to departure.
- Trained new team members on hospitality standards, POS systems and guest service protocol
Education
Sociology
Chapman University
Orange, CA05-2016
Skills
- Excellent Guest Service
- Mentorship
- Training assessment
- Employee presentations
Accomplishments
Regional Team Member of the Quarter, January 2025
Certification
Food Handlers
TABC
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Corporate Trainer
Velvet Taco
03.2022 - Current
Sociology
Chapman University