Rebecca Owens
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Kelly Services
Substitute Teacher Svc
Tampa, FL
03.2023 - Current
- Utilized outlined grading procedures and assessment strategies to document and report on student growth, development and understanding.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Participated in professional development programs related to education topics.
- Encouraged positive behavior among students through effective communication techniques.
- Maintained accurate records of student performance, attendance, and behavior.
- Integrated technology into lessons whenever possible.
- Organized lesson plans and activities for students.
- Monitored student progress throughout the day.
- Explained assignments and relayed information from lead teacher.
- Supported special needs students by providing individual instruction as needed.
- Prepared objectives and outlines for courses of study.
- Took attendance and maintained attendance records during period as substitute.
Test Administrative Assistant
PSI
Tampa, FL
09.2019 - Current
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Responded effectively to sensitive inquiries or complaints.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Collected and organized completed exam papers for grading purposes.
- Delivered interactive group instruction to administer lessons and assignments, successfully engaging students of all learning abilities.
- Reviewed proctoring policies with each student prior to beginning an exam session.
- Conducted pre-exam briefings for test takers about expectations for their behavior during the exam period.
- Helped set up computers in classrooms or other designated areas before administering tests electronically.
- Prepared reports detailing any disciplinary action taken against students who violated protocol while taking tests.
- Organized seating arrangements according to individual needs or group sizes when needed.
- Facilitated the distribution of testing materials to students in a timely manner.
- Managed a secure testing environment by checking identification cards and verifying student information.
- Instructed students on proper methods for filling out answer sheets accurately and completely.
- Provided guidance to students on how to use online testing platforms such as Blackboard or Canvas.
Environmental Services Housekeeper
Complete Florida
Tampa, FL
01.2017 - 12.2018
- Followed company uniform, performance and security policies with every job.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Serviced, cleaned and restocked restrooms.
- Dusted furniture, machines or equipment.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
Cashier
Checkers Restaurant
Tampa, FL
06.2014 - 03.2016
- Helped customers find specific products, answered questions and offered product advice.
- Counted and balanced cashier drawers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Collected payments and provided accurate change.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Arts - Nursing
Hillsborough Community College
Tampa, FL05.2020
High School Diploma -
Christian Cornerstone
Tampa06.2012
Skills
- CRM Software
- Customer Retention
- Documentation and Reporting
- Customer Service
- Records Management
- Performance Goals
- Handling Customer Complaints
- Complaint Resolution
- Excellent Communication
- Attention to Detail
- Multitasking and Organization
- Workflow Management
- Listening Skills
Timeline
Kelly Services
Substitute Teacher Svc
03.2023 - Current
Test Administrative Assistant
PSI
09.2019 - Current
Environmental Services Housekeeper
Complete Florida
01.2017 - 12.2018
Cashier
Checkers Restaurant
06.2014 - 03.2016
Associate of Arts - Nursing
Hillsborough Community College
High School Diploma -
Christian Cornerstone
Similar Profiles
Bisola AkinwandeBisola Akinwande
Substitute Teacher at Substitute Teacher SvcSubstitute Teacher at Substitute Teacher Svc
Beth WongBeth Wong
Special Education Teacher Daily Substitute at Substitute Teacher SvcSpecial Education Teacher Daily Substitute at Substitute Teacher Svc
Maria AlbaniMaria Albani
Paraprofessional at Substitute Teacher SvcParaprofessional at Substitute Teacher Svc