Rebecca Pena
Tallahassee,FL
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
5
5
years of professional experience
Work History
General Manager / Marketing Team
Rooster Puffs
Tallahassee, FL
05.2025 - 05.2026
- Oversaw daily operations to enhance productivity and streamline processes.
- Coordinated employee scheduling, labor allocation, onboarding and staff training.
- Oversaw inventory audits, vendor communication, restocking systems and operational data entry.
- Organized community outreach initiatives and in-store promotional events to increase customer engagement.
- Led store meetings and served as the primary point of contact between employees and upper management.
- Managed employee performance concerns and assisted with disciplinary procedures and terminations.
Retail Sales Associate
Rooster Puffs
Tallahassee, FL
04.2022 - 05.2025
- Delivered excellent customer service in a fast-paced retail environment.
- Built strong customer relationships through personalized recommendations and product knowledge.
- Increased average transaction value through effective upselling techniques.
- Maintained inventory organization and ensured product availability through routine restocking.
Hostess/ Take-out server
Hobbit American Grill
Tallahassee, FL
06.2021 - 04.2022
- Coordinated front-of-house operations for dine-in and take-out guests.
- Processed phone and in-person orders while maintaining order accuracy and customer satisfaction.
- Maintained cleanliness and organization throughout the restaurant environment.
Education
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL05-2026
Associate of Arts - Industrial Psychology
Tallahassee State College
Tallahassee, FL05-2024
Skills
- Retail operations management
- Employee Training & Onboarding
- Inventory Management
- Scheduling & Labor Coordination
- Customer Service
- Cash Handling & POS systems
- Marketing & Community Outreach
- Conflict Resolution
- Organizational Skills
- Bilingual: English & Spanish
- Leadership and team building
- Operations management
Accomplishments
- Marketing - Implemented various marketing strategies including flyer making, event promotion and
- Achieved streamlined creative workflows by introducing Canva for in-house promotional and advertising tasks.
- Supervised team of up to 20 staff members.
- Collaborated with team of 7 in the development of a new marketing team.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Learning new cooking techniques and expanding my culinary skills
- Creating digital artwork using software like Photoshop and Canva
- DIY and Home Improvement
- Personal Development and Self-Improvement
Timeline
General Manager / Marketing Team
Rooster Puffs
05.2025 - 05.2026
Retail Sales Associate
Rooster Puffs
04.2022 - 05.2025
Hostess/ Take-out server
Hobbit American Grill
06.2021 - 04.2022
Bachelor of Science - Psychology
Florida State University
Associate of Arts - Industrial Psychology
Tallahassee State College
Additional Training
Early Childhood Education: 4 year ECE program