Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Perez

Orlando,FL

Summary

Capable Consumer Access Specialist dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Consumer Access Specialist

Advent Health Orlando
Orlando, Florida
09.2022 - Current
  • Provided excellent customer service to patients.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Compiled and maintained patient records to keep information complete and up-to-date.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Assisted with training of new employees.

Diet Clerk

Advent Health East Orlando Hospital
Orlando, FL
01.2022 - 09.2022
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Update census and meal volume report after every meal
  • Email patient meal daily summary, and meal volume report to management
  • Managed over 50 calls daily
  • Prepare and send tube feedings to patients
  • Place all supplement orders

Nutritional Service Attendant

Advent Health
Orlando, FL
08.2017 - 04.2019
  • Assisted patients with completion of menus appropriate for specific dietary requirements.
  • Collaborated with dietitians to develop diet plans addressing individual patient conditions, including diabetes and food allergies.
  • Achieved patient confidence and protect operations by keeping information confidential.
  • Assisted in diet office.

Sales Associate

7/Eleven
Orlando, FL
08.2015 - 10.2016
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Served needs of more than hundreds of customers in busy fast paced environment.

Receptionist

April Home Designs
Orlando, FL
10.2011 - 05.2015
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Collected, sorted, distributed and sent mail and packages.
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.

Education

Associate of Science - Business Administration

Southern New Hampshire University
NH
08.2023 - Current

High School Diploma -

Mid Florida Tech
Orlando, FL
2017

Skills

  • Positive attitude
  • Teamwork
  • Excellent work ethic
  • Responsible
  • Multitasking
  • Microsoft office
  • HIPAA Regulations
  • Insurance Terminology
  • Patient Registration
  • Payment Processing

Timeline

Associate of Science - Business Administration

Southern New Hampshire University
08.2023 - Current

Consumer Access Specialist

Advent Health Orlando
09.2022 - Current

Diet Clerk

Advent Health East Orlando Hospital
01.2022 - 09.2022

Nutritional Service Attendant

Advent Health
08.2017 - 04.2019

Sales Associate

7/Eleven
08.2015 - 10.2016

Receptionist

April Home Designs
10.2011 - 05.2015

High School Diploma -

Mid Florida Tech

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Rebecca Perez