Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Pham

Fairfax,VA

Summary

Detail-oriented Computer Science graduate with experience in developing process automation solutions and providing Java programming support. Leadership as Shift Lead demonstrated skills in data tracking and workflow coordination in fast-paced environments. Strong background in software development principles and SDLC methodology, seeking to leverage technical and analytical skills in an entry-level technology role.

Overview

7
7
years of professional experience

Work History

Shift Lead Manager

Happy Endings Hospitality LLC.
Falls Church, Virginia
06.2023 - Current
  • Led a team of 30+ employees, delegating tasks based on workload analysis and real-time operational demands
  • Managed daily operations with performance tracking systems, enhancing visibility into sales, labor costs, and employee productivity
  • Analyzed daily performance metrics to identify trends and recommend process improvements, while Implementing process improvements that reduced service bottlenecks and increased team productivity
  • Resolved technical and operational issues in high-pressure environments, upholding service-level standards and minimizing disruptions
  • Collected and maintained daily operational data in internal reporting systems, ensuring compliance and accuracy for informed decision-making

UI/UX Developer

Virginia Commonwealth University, VCU
Richmond, Virginia
08.2022 - 05.2023
  • Led the end-to-end development of an automated Course Override Management System to replace a manual approval workflow, reducing advisor processing time by 200%
  • Designed and implemented user-friendly interface in Google Sheets with automated logic, validation rules, and structured data workflows to enhance user experience
  • Applied Software Development Life Cycle (SDLC) methodology for requirements gathering, system design, prototyping, testing, and deployment to ensure project alignment with user needs
  • Analyzed manual override processes to identify bottlenecks, translating business requirements into functional system specifications for improved workflow clarity

Teaching Assistant

Virginia Commonwealth University, VCU
Richmond, VA
08.2019 - 05.2023
  • Guided students in project development, addressing coding issues and fostering problem-solving skills in Java programming.
  • Supported students during lab hours, integrating industry tools like Git and Eclipse to enhance learning experience.
  • Demonstrated coding techniques, debugging strategies, and problem solving skills related to Java programming and evaluated student projects and provided constructive feedback.

Education

Bachelor of Science - Computer Science W/ Cyber-Security Concentration

Virginia Commonwealth University
Richmond, VA
05-2023

Skills

  • Team leadership
  • Performance tracking
  • Process improvement
  • Operational analysis
  • Technical troubleshooting
  • Data management
  • Java programming
  • User interface design
  • Proficient in HTML
  • Project management

Timeline

Shift Lead Manager

Happy Endings Hospitality LLC.
06.2023 - Current

UI/UX Developer

Virginia Commonwealth University, VCU
08.2022 - 05.2023

Teaching Assistant

Virginia Commonwealth University, VCU
08.2019 - 05.2023

Bachelor of Science - Computer Science W/ Cyber-Security Concentration

Virginia Commonwealth University
Rebecca Pham