Shane Studer
Hauser ,ID
Summary
Dedicated shift lead manager with a strong focus on cash handling, data entry, conflict resolution and customer service skills. Proven to enhance the success of the company, while also ensuring customer satisfaction.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Shift Lead Manager
A1 Smoke Shop
Post Falls, ID
08.2024 - Current
- Supervised daily operations to ensure smooth functioning of the shop.
- Managed and ordered inventory to ensure the store is stocked and running smoothly.
- Trained new staff on customer service, technical duties and stocking.
- Resolved customer complaints and concerns, enhancing customer loyalty and satisfaction.
- Opened and closed the store independently each day.
- Managed cash-handling responsibilities and entered data into the system.
- Communicated with different departments via oral phone communication and written communication.
Captain Little Boutique
Compass Rose/Captain Little Small Business
Olympia, Washington
08.2020 - 11.2022
- Worked with a diverse population of individuals to maintain a community within a small business
- Worked with incoming shipments and inventory.
- Processed online and in-person transactions efficiently
- Handled cash transactions and resolved customer issues effectively
Assistant Manager/Key Holder
BoxLunch Gifts
Spokane Valley , WA
10.2017 - 11.2019
- Trained new employees in engaging with customers, customer service practices, while also problem-solving
- Worked with data entry and cash handling
- Worked to maintain relationships with regular customers.
- Solved conflicts and customer complaints when needed.
- Served as a leader to a team as assistant manager.
- Worked with Microsoft Suite (Excel, Word) when needed.
- Stocked and maintained inventory.
- Worked with customers, regional managers, and store manager to ensure best practices and success for staff in the store.
- Practiced oral and written communication skills with customers, regional managers, sister stores, and associates.
Education
High School Diploma -
Lakeland High School
Rathdrum, ID06-2005
Some College (No Degree) - Certificate in Medical Coding
North Idaho College
Coeur D'Alene, IDSkills
- Inventory management
- Cash handling
- Data entry
- Customer service
- Staff training
- Shift leadership
- Team leadership
- Team motivation
- Customer complaint resolution
- Conflict resolution
- Problem solving
- Time management
- Written communication
- Oral communication
- Relationship building
Certification
- Medical Billing and Coding
Timeline
Shift Lead Manager
A1 Smoke Shop
08.2024 - Current
Captain Little Boutique
Compass Rose/Captain Little Small Business
08.2020 - 11.2022
Assistant Manager/Key Holder
BoxLunch Gifts
10.2017 - 11.2019
High School Diploma -
Lakeland High School
Some College (No Degree) - Certificate in Medical Coding
North Idaho College