Rebecca Phillips
Buckeye,AZ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Correctional Officer
Arizona Department of Corrections
Buckeye, AZ
10.2019 - 12.2025
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
CNA
Corizon Health/centurion Health
Buckeye, AZ
03.2017 - 10.2019
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Banner Estrella Medical Center
Phoenix, AZ
09.2013 - 02.2017
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
High School Diploma -
05-1999
Skills
- Policy enforcement
- Account updating
- Time management
- Report generation
- Calm demeanor
- Service standard compliance
- Conflict resolution
- Product restocking
- Returns processing
- Cash register operation
- Customer assistance
- Product knowledge
- Point of sale proficiency
- ID verification
- Inventory control
- Clear communication
- Reports and documents
Accomplishments
- Documented and resolved valid complaints which led to positive outcomes comes as possible.
- Achieved solutions through effectively helping with calm respectful communication.
- Supervised team of 16-26 staff members.
Timeline
Correctional Officer - Arizona Department of Corrections
10.2019 - 12.2025
CNA - Corizon Health/centurion Health
03.2017 - 10.2019
CNA - Banner Estrella Medical Center
09.2013 - 02.2017
Bicentennial High School - High School Diploma,