Rebecca Pixley
Lisle,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Lead Patient Service Specialist
Guthrie Medical Group
03.2022 - Current
- Assisted in training of new employees, developing comprehensive training materials that enhanced knowledge retention.
- Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and protecting sensitive information.
- Provided exceptional customer service by addressing patient concerns promptly and courteously.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
- Ensured clean and organized work environment by performing regular audits of reception areas.
- Assisted in managing conflicts among staff members when needed; fostered open communication channels which ultimately strengthened overall team dynamics.
- Collaborated with clinical staff to optimize workflow and ensure seamless transitions between departments.
- Managed phone system effectively, triaging calls as necessary and reducing hold times for callers.
- Developed strong relationships with patients through consistent professionalism and compassionate care during interactions at front desk area.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Receptionist
United Medical House Calls
06.2021 - 02.2022
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Entered data in EMR software to keep records of medical information.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed more than 100 incoming calls per day.
- Provided information to callers and connected callers to appropriate people.
- Managed customer complaints and rectified issues to complete satisfaction.
- Communicated with outside offices to obtain records and transfer files for medical needs.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Produce Manager
Gregg's Super Market
11.2016 - 06.2021
- Promoted from Cashier to Produce Manager.
- Counted cash drawers and made bank deposits.
- Completed daily and weekly office paperwork and entered resulted into store accounting program.
- Managed staff of 15 cashiers and stock workers.
- Assigned employees to specific duties to best meet needs of store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Reordered produce inventory when it dropped below predetermined levels.
- Examined merchandise to verify that it is correctly priced and displayed.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Coordinated closely with other departments within store, fostering collaborative environment focused on customer satisfaction and overall success.
- Incorporated personal ideas and customer suggestions into produce department increasing sales volume by 30% in less than 1 year.
- Conducted department inventories once per month.
- Kept track of weekly purchases and credits. Regularly lifted 50 pounds.
- Entered all pricing information for future sales ads in weekly for Marathon and Whitney Point stores.
- Handled all emails pertaining to weekly sales ads .
- Trained and supervised produce staff for optimal performance and adherence to company policies.
Bookkeeper
Pixley Construction
03.2015 - 12.2019
- Generated invoices upon receipt of billing information and tracked collection progress.
- Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
- Communicated with customers to identify and resolve outstanding payments.
- Established QuickBooks accounting system to reflect accurate financial records.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Managed and responded to all correspondence and inquiries from customers and vendors.
- Reconciled company bank, credit card and line of credit accounts.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Reviewed transactions, issued checks and updated ledgers and budgets.
Cashier
Gregg's Super Market
05.2015 - 12.2016
- Completed purchases using Point of Sale systems.
- Processed customer returns.
- Assisted on sales floor as needed to maintain service standards.
- Collected and stored coupons.
- Reported security and service incidents to management.
- Assisted customers in selecting items based on needs.
- Monitored areas for security issues and safety hazards.
- Received customer payments.
- Greeted customers promptly.
- Trained new cashiers on procedures, customer service and sales techniques.
- Counted cash drawers and made bank deposits.
- Instructed staff on appropriately handling difficult and complicated sales.
- Trained and developed new associates on POS system and key sales tactics.
Overnight Cashier
7-Eleven
06.2014 - 05.2015
- Greeted customers promptly.
- Received customer payments.
- Monitored areas for security issues and safety hazards.
- Assisted customers in selecting items based on needs.
- Processed customer returns.
- Reported security and service incidents to management.
- Completed purchases using Point of Sale systems.
- Collected and stored coupons.
- Assisted on sales floor as needed to maintain service standards.
- Completed all end of day paperwork.
Assistant Manager
Wilson Farms
06.2006 - 05.2008
- Promoted from Shift Manager to Assistant Manager within 13 months.
- Managed staff of 10 sales associates and 3 shift managers.
- Interviewed job candidates and made staffing decisions.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet needs of store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Organized private mailbox system using mailbox manager software.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to district manager regarding all store and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
- Conducted store inventories once per quarter.
Shift Manager
Wilson Farms
03.2005 - 06.2006
- Investigated and resolved customer inquiries and complaints in empathetic manner.
- Cross-trained and backed up other shift managers.
- Solved unresolved customer issues.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Maintained up-to-date knowledge of product and service changes.
- Examined merchandise to verify that it was correctly priced and displayed.
- Instructed staff on appropriately handling difficult and complicated sales.
- Conducted store inventories once per quarter.
- Counted cash drawers and made bank deposits.
Contact Lens Technician
Dr. Burton Markowitz, OD
04.2002 - 02.2005
- Used optometric equipment such as tonometer, auto-refractor and retinal camera to conduct pre-testing and special testing.
- Described treatment options and eye conditions diagnosed by optometrist to answer patient questions.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Answered phone calls to assist with customer questions and concerns and schedule appointments.
- Cared for patients by teaching correct usage and care of contact lenses
- Maintained inventory of contact lenses, storage and cleaning supplies
- Updated patients charts as directed by Doctor.
Education
Associate of Applied Science - Accounting
Tompkins Cortland Community College
Dryden, NY2016
Skills
- Accurate cash handling
- Superior attention to detail
- Effective time management
- Organization and efficiency
- Front desk operations
- Efficient multi-tasker
- Consistently meets goals
- Excellent customer service skills
- Staff training and development
- Proficient in MS Excel and Word
- Account reconciliation
- Accounting and bookkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Patient Service Specialist
Guthrie Medical Group
03.2022 - Current
Receptionist
United Medical House Calls
06.2021 - 02.2022
Produce Manager
Gregg's Super Market
11.2016 - 06.2021
Cashier
Gregg's Super Market
05.2015 - 12.2016
Bookkeeper
Pixley Construction
03.2015 - 12.2019
Overnight Cashier
7-Eleven
06.2014 - 05.2015
Assistant Manager
Wilson Farms
06.2006 - 05.2008
Shift Manager
Wilson Farms
03.2005 - 06.2006
Contact Lens Technician
Dr. Burton Markowitz, OD
04.2002 - 02.2005
Associate of Applied Science - Accounting
Tompkins Cortland Community College
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