REBECCA PLANK
Department of Veteran Affairs
Columbia,MO
32
years of professional experience
Versatile Customer Service and Administrative Professional with extensive medical experience as Certified Nurse’s Assistant and U.S. Navy Medical Corpsman. Delivered empathetic care to patients while effectively managing complex complaints and maintaining confidentiality. Contributed to office efficiency through strong organizational skills and adaptability, enhancing team collaboration and communication.
Work History
Telephone Operator
- Operated multi-line switchboard, routing calls accurately to appropriate departments and personnel.
- Responded to incoming inquiries, providing clear directory assistance and caller information.
- Monitored emergency communications, relaying urgent messages to designated staff promptly.
- Maintained call logs and contact records, ensuring accurate documentation for follow-up.
Retail Sales Associate
7 Months- Assisted customers with product selection, pricing, and available promotions.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Restocked merchandise and maintained organized, customer-ready displays.
- Maintained clean, secure sales floor and supported opening and closing tasks.
- Assisted customers with product selection, sizing, and purchase decisions using consultative sales techniques.
General Manager
2 Years 3 Months- Directed daily store operations, maintaining service standards and smooth workflow across sales, inventory, and staffing.
- Recruited, trained, and coached team members to improve product knowledge, customer service, and accountability.
- Oversaw scheduling, labor allocation, and shift coverage to support consistent business performance.
- Managed inventory controls, order accuracy, and stock replenishment to prevent shortages and overstock.
Manager
3 Months- Managed daily club operations, ensuring smooth member service and consistent facility standards.
- Led staff scheduling, onboarding, and coaching to support strong team performance.
- Monitored membership sales, retention efforts, and follow-up activity to strengthen client engagement.
- Coordinated gym cleanliness, equipment readiness, and safety compliance across work areas.
- Directed daily club operations, ensuring spotless facilities, equipment readiness, and consistent member experience.
Maintenance Manager
3 Months- Directed preventive maintenance programs to reduce downtime and extend equipment reliability.
- Managed work orders, prioritizing repairs and ensuring timely completion across facilities.
- Led maintenance staff, assigning tasks and reinforcing safe work practices.
- Coordinated vendor service, inspections, and parts procurement to support operations.
Office Cleaner
4 Months- Sanitized treatment rooms, reception areas, and high-touch surfaces to support infection control standards.
- Disposed waste and biohazard materials following proper safety and cleanliness procedures.
- Restocked restroom, breakroom, and patient-area supplies to maintain daily operational readiness.
Sales Associate
4 Months- Delivered customer service, resolving questions and supporting positive shopping experiences.
- Operated cash register and processed transactions accurately during high-volume periods.
- Organized merchandise floor sets, ensuring racks and displays met brand presentation standards.
Certified Nurse Assistant
8 Months- Assisted patients with bathing, grooming, toileting, and repositioning while preserving dignity and comfort.
- Monitored vital signs and reported significant changes to nursing staff for timely intervention.
- Supported safe patient transfers, ambulation, and mobility using proper lifting and fall-prevention techniques.
Behavioral Health Technician
4 Months- Monitored patient behavior and documented observations for accurate treatment team communication.
- Supported crisis intervention efforts using de-escalation techniques and calm, consistent redirection.
- Assisted nursing staff with daily living needs, safety checks, and therapeutic milieu supervision.
Certified Nurse Assistant
9 Months- Documented intake, output, and daily care activities accurately in patient records.
- Responded promptly to patient call lights, delivering dependable support and comfort measures.
- Maintained clean, stocked patient rooms and nursing supplies to support efficient unit operations.
Office Manager/Co-Owner
9 Years 5 Months- Managed daily office operations, maintaining smooth workflow across scheduling, phones, and customer support.
- Coordinated technician dispatch and appointment calendars to support timely service delivery.
- Processed invoices, payments, and account records with accuracy and confidentiality.
Hospital Corpsman
3 Years 2 Months- Worked at multiple locations
- Assessed patient conditions, recorded vital signs, and prioritized care during routine and emergency encounters.
- Administered medications, immunizations, and treatments while maintaining sterile technique and infection control standards.
- Assisted physicians and nurses with examinations, procedures, and bedside care in clinical settings.
- Managed high-volume incoming calls, directing callers to appropriate departments and staff.
- Operated multi-line switchboard, transferring calls accurately and maintaining professional phone etiquette.
- Administered medications, treatments, and immunizations in accordance with medical protocols and safety standards.
Skills
Call routing
Records management
Front desk operations
Typing speed
Search directories
Multi-line switchboard operation
Call management
Professional communication
Timeline
Telephone Operator
Department of Veteran Affairs
10.2026 - CurrentRead More
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Manager
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Maintenance Manager
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Office Cleaner
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Sales Associate
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Certified Nurse Assistant
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Behavioral Health Technician
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Certified Nurse Assistant
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Office Manager/Co-Owner
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Hospital Corpsman
U.S. Navy
02.1995 - 04.1998Read More