Rebecca Prescott

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Processed walk-in and scheduled admissions for outpatient procedures..

Collected and verified necessary documents.

Escorted patients to appropriate locations for treatment.

Built relationships with customers and personnel to help ensure patients received a high level of care.

• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

Collected information and documents from customers and verified for accuracy.

Entered information into computer system to complete various customer service functions such as renewal of identification cards, registration of automobiles, and issuing license plates.

Processed payments required for state services.

Rapidly built rapport with customers who were often stressed.

Processed private payments for accounts in five states.

Audited transactions for the entire division to locate and address errors and other issues.

Assisted with training division staff in an effort to minimize errors.