Summary
Work History
Education
Skills
References
Timeline
Generic

Rebecca Quarles

Knoxville,TN

Summary

Skilled Community Relations and Senior Services Manager with background in cultivating and maintaining relationships with key community stakeholders and diverse members of community. Experience includes developing and implementing strategic community relations programs, managing corporate social responsibility initiatives, and coordinating public outreach efforts. Strength lies in communication, project management, and leadership skills along with an ability to influence positive change within communities through successful collaborative endeavors.

Highly motivated professional with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Strong work ethic, adaptability, and exceptional interpersonal skills that show dedication to helping and serving others, loving them where they are, and being non-judgemental. Consistently displays values such as: radiating positive energy, assuming good intentions, creating unmatched client experiences while taking ownership and delivering results, and being relentless determined.

Work History

Community Relations Manager

Oak Street Health
  • Building and nurturing relationships with local leaders and community partners to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve
  • Participating in professional development and networking opportunities, as well as public speaking events, to raise awareness of the company's mission statement and aimed at increasing brand image visibility within the community
  • Developing and managing an 8+ week forward-looking calendar of events and campaigns, while creating and distributing promotional publications to ensure events are engaging and well-attended.
  • Actively listening, effectively communicating, and providing support and guidance to individuals, families, and caretakers to help navigate community resource providers in order to coordinate and ensure clients were receiving enhanced service offerings for physical, social, intellectual, and financial well-being.
  • High proficiency in data management and communication tools, including the Microsoft Office suite; experience with virtual collaboration platforms like Zoom and Google Calendar; and strong Salesforce CRM experience.

Senior Services Coordinator

Knox County Government, Office of the Mayor
  • Schedule, plan, and oversee implementation of events and activities for maximum participation and customer satisfaction.
  • Maintains operations, assigns work, and supervises assigned staff while mentoring and supporting coworkers to achieve success.
  • Prepares and submits reports, including invoices, personnel forms, calendars, newsletters, budgets, and performance appraisals.
  • Communicates effectively and positively with constituents, staff, superiors, community leaders, senior service personnel, and senior members to facilitate the needs of the Center and Community.
  • Oversees recruiting processes for volunteers. Directs training of volunteer program operations, ensuring meticulous communication and accurate records. Boosts volunteer engagement through relationship-building initiatives and appreciation event planning.
  • Maintains database for preparing and distributing bimonthly newsletters and promotional publications for databases and social media outlets.
  • Represents the Center and Knox County, makes presentations at community, committee, and board meetings.
  • Respects, encourages, and positively and actively engages in providing services and care to all members of the senior community.
  • Contributes to awareness campaigns for nonprofit organizations such as Alzheimer's TN, Second Harvest Food Bank, Veterans' Quilts of Valor, and American Heart Association.

President/Owner

Proplaster, LLC
  • Managed business across all disciplines, including budgeting, payroll, financial accounting, tax reporting, and communications.
  • Maintained successful relationships with employees, coworkers, customers, community leaders, business owners, and vendors.
  • Provided quality work to clients, including government contracts, new construction, retrofits, and private residents.

Education

Bachelor of Business Management -

East Tennessee State University
Johnson City, Tennessee

Skills

  • Communications leadership
  • Special Event Planning
  • Partnership Development
  • Community Outreach
  • Reputation Management
  • Problem-solving abilities
  • Marketing Strategies
  • Volunteer Management
  • Attention to Detail
  • Time management abilities

References

  • Gwen, McKenzie, City Council, 865-438-4551, 3513 Riverview Drive, Knoxville, TN, 37914
  • Denae, Oglesby, Community Outreach Representative, 865-405-6693, 12-Agency, 6095 Tarver Lane, Corryton, Tennessee
  • Kim, Olen, Marketing Guru, 865-266-3604, Mac's Pharmacy, 2419 Washington Pike, Knoxville, TN, 37917
  • Greg, Boling, Insurance Specialist, 865-207-7300, Senior Financial Group, 10201 Parkside Drive, Knoxville, TN, 37922
  • Janet, Word, Senior Services, 865-414-4696, 6729 Martel Lane, Knoxville, TN, 37920
  • Bethany, Lemons, CPS, 865-228-5088, Metro Drug Coalition, 530 West Fifth Avenue, Knoxville, TN, 37917

Timeline

Community Relations Manager

Oak Street Health

Senior Services Coordinator

Knox County Government, Office of the Mayor

President/Owner

Proplaster, LLC

Bachelor of Business Management -

East Tennessee State University

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Rebecca Quarles