REBECCA RATHBONE
SPRINGFIELD,OH
Summary
Goal-oriented and results-driven individual with 20+ years experience in a customer service setting. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Office Manager/Sales
Quality Sheds, Inc.
Menifee, CA
05.2002 - 03.2025
- Handle day to day operations of sales, scheduling, inventory, customer service and communication, trouble shooting, human relations, accounts payable and accounts receivable.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Pricing Analyst
Professional Hospital Supply
Temecula,, California
03.2010 - 07.2013
- Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
- Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
- Improved pricing strategies by analyzing market trends and competitor pricing data.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
- Managed a portfolio of key accounts, ensuring alignment of pricing strategies with client expectations and contractual agreements.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
Education
CPC Certification - Coding
AAPC
09-2019
Master's - Education
University of Phoenix
Tempe, AZ06.2009
California Teaching Certification - Secondary Teacher
University of Phoenix
Tempe, AZ06-2009
Bachelor's - Political Science/History
University of California, Riverside
Riverside, CA06.2006
Skills
- Customer Service
- Sales
- Records Management
- Inventory
- Organizational skills
- Office management
- Data entry
- Clear oral/written communication
- Project management
- MS office
- Some Quickbooks Experience
- Decision-making
- Problem resolution
- Administrative support
Timeline
Pricing Analyst
Professional Hospital Supply
03.2010 - 07.2013
Office Manager/Sales
Quality Sheds, Inc.
05.2002 - 03.2025
Bachelor's - Political Science/History
University of California, Riverside
CPC Certification - Coding
AAPC
Master's - Education
University of Phoenix
California Teaching Certification - Secondary Teacher
University of Phoenix
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