Rebecca Ream
Murrieta,CA
Summary
A dedicated professional with a history of surpassing company goals, highly skilled in working under pressure and adapting to new situations. Eagerly accepts challenges to best enhance the overall guest experience and guarantee sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Tasting Room Manager
Doffo Winery
08.2017 - Current
- Responsible for all opening and closing procedures, including cash handling and daily sales reports.
- Managed staff of 35 team members.
- Provided excellent experiences with guests while staying sales focused
- Gave detailed tours of property, providing family history and wine knowledge.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Implemented employee reviews, with focus on appreciation and improvement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Facilitated quarterly sales training and customer service workshops to strengthen sales team.
- Represented company at offsite events as brand ambassador.
Talent Manager/Model Agent
The Fabbrica SRl
01.2014 - 06.2016
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Confirmed smooth operations between clients and talent by acting as liaison.
- Assisted clients with developing personal brand and public image.
- Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
- Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
Skills
- Sales Expertise
- Scheduling
- Employee reviews
- Relationship building
- Coaching and mentoring
- Staff training/development
- Problem-Solving
- Staff Management
Certification
*Court of Masters Sommelier-Level 1
*WSET -Level 2
*ABC certified
*Food Handler certified
Languages
Italian
Native or Bilingual
Timeline
Tasting Room Manager
Doffo Winery
08.2017 - Current
Talent Manager/Model Agent
The Fabbrica SRl
01.2014 - 06.2016
*Court of Masters Sommelier-Level 1
*WSET -Level 2
*ABC certified
*Food Handler certified
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