Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
AdministrativeAssistant
Rebecca Redfearn

Rebecca Redfearn

Rochester,MN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Spectrum
Rochester, MN
07.2023 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Implemented innovative methods for streamlining the customer service process.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Mentored junior team members and managed employee relationships.

Control Officer

American Security & Investigations
Rochester, MN
02.2022 - 07.2024
  • Investigated incidents reported by staff, customers, and visitors as required.
  • Conducted regular patrols of the facility to ensure safety and security protocols were being followed.
  • Responded promptly to alarm activations and other emergency situations.
  • Performed daily checks of all doors, windows, locks, and alarms systems onsite.
  • Provided assistance in controlling access to restricted areas within the facility.

Education

High School Diploma -

Eastlake High School
Sammamish, WA
06-1999

Skills

  • Appointment Scheduling
  • Customer satisfaction measurement
  • Complaint resolution
  • Credit card payment processing
  • Customer Service
  • Adaptive team player
  • Problem-solving abilities
  • Microsoft Outlook
  • Typing proficiency
  • Staff Training
  • Building rapport
  • Courteous demeanor

Accomplishments

  • Bronze Key Award Winner for my continued contributions to our customers for the month of Febuary
  • MVP-Most Valuable Professional for team, which was voted by peers on the team for the month of March
  • Was nominated for the quarter 4 achievement award 2023

Affiliations

  • I am apart of the Influencers committee at work-this is where we take the work culture and make sure that all employees are informed, up to date, and excited about there careers in the center

Timeline

Customer Service Representative

Spectrum
07.2023 - Current

Control Officer

American Security & Investigations
02.2022 - 07.2024

High School Diploma -

Eastlake High School

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Rebecca Redfearn