Rebecca Reid
Oroville,CA
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
12
12
years of professional experience
Work History
Unit Secretary
Enloe Hospital
Chico, CA
12.2024 - 12.2025
- Facilitated communication between medical staff and patients to enhance information flow.
- Managed patient records and ensured accuracy of information.
- Supported hospital operations by performing administrative tasks efficiently.
Certified Nursing Assistant
Country Crest Post Acute
10.2024 - 11.2025
- Provided personal care for patients, including bathing, dressing, feeding, toileting, ambulation, transfers, and positioning to enhance comfort and dignity.
- Administered physician-ordered medications under supervision of charge or registered nurse to ensure adherence to treatment plans.
- Promoted patient safety and comfort according to established policies and procedures.
- Monitored and reported health conditions of assigned patients, facilitating timely interventions and improving care quality.
CNA student/Nursing Assistant
Oroville Post Acute
Oroville, CA
06.2024 - 08.2024
- Supported patient personal care by providing assistance with bathing, dressing, feeding, toileting, ambulation, transfers, and positioning, ensuring adherence to safety regulations.
- Monitored health conditions of assigned patients and reported findings to healthcare team to uphold quality care standards.
- Ensured patient safety and comfort by consistently following established policies and procedures.
- Assisted with physician-ordered medications that patients typically self-administered under the direction of a charge or Registered Nurse.
Eligibility Specialist I
Butte County
Chico, CA
11.2022 - 12.2023
- Reviews and analyzes client data and documentation to determine initial and continuing eligibility and confirms provision of appropriate services under local, state, and federal criteria; screens information for accuracy; requests required documents; verifies and validates data and documentation; investigates claims and documents actions.
- Interviewed clients with complex barriers to employment to determine eligibility for public assistance programs and services.
- Explained social services rules and regulations to clients, informed them of their rights, responsibilities, and eligibility for public assistance programs, assisted in form completion, and searched files for required information.
- Assisted clients in accessing community services, referred to supportive services, counseled clients, initiated and monitored job search activities, and identified and removed barriers to self-sufficiency and employment.
- Performed case management functions, organized files, prepared and mailed correspondence, reviewed case information and status, updated database for accuracy and completeness of applications and forms, generated and processed legal documents, compiled and analyzed statistics, and collaborated with case management team.
Deputy Clerk/Recorder III
Butte County
Oroville, CA
07.2019 - 11.2022
- Receives, reviews, analyzes, and verifies a wide variety of legal documents and non-judicial filings, including, but not limited to land use and real property-related documents, plats, maps, and surveys, California Environmental Quality Act (CEQA) filings, instruments of conveyance, contracts and agreements, deeds, liens and releases, fictitious business name statements, abandonment, and withdrawal filings, and notary public and other license applications; determines appropriate action to be initiated based upon the content of documents and adherence to legal and recording requirements.
- Receives marriage license applications and reviews for accuracy and completeness; verifies identification documentation; collects and processes payments; prints and issues marriage licenses; performs civil marriage ceremonies.
- Reviews, verifies, scans, and indexes vital records, including marriage, birth, death, adoption, and related vital records and amendments.
- Examined forms, applications, and legal documents for completeness and jurisdiction; initiated appropriate actions based on content and applicable laws.
- Analyzed documents to determine applicable Documentary Transfer Tax or valid exemptions; informed taxpayers of assessment procedures.
- Maintained indexes and cross-reference files in specialized software, ensuring accurate and accessible records.
Pharmacy Clerk
Oroville Hospital
Oroville, CA
09.2018 - 05.2019
- Dispensed medication to patients in a pharmacy setting.
- Processed pharmacy claims and explained pharmacy benefits to patients to ensure understanding.
- Entered prescriptions into the system for pharmacist verification and filling.
- Assisted clients with inquiries to enhance customer satisfaction.
Benefit Advocate
UHC
Chico, CA
07.2013 - 05.2018
- I have experience working with escalations and facilitating resolutions between members and providers.
- Provided outstanding service by identifying issues and resolving customer inquiries in a timely and professional manner.
- Processed medical benefits claims and verified eligibility for customers.
- Managed and responded to customer correspondence requests efficiently.
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as:
- Managing their health and well-being, selecting the best benefit plan options
- Maximizing the value of their health plan benefits
- Choosing a quality care provider
- Enrolling in specialized care programs.
- Intervened with care providers on behalf of the customer to assist with appointment scheduling.
- Guided customers in navigating myuhc.com and other UnitedHealth Group websites, fostering their self-sufficiency.
- Own problems through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member.
- Researched complex issues across multiple databases, collaborating with support resources to resolve customer issues and escalate as necessary.
Education
General Studies
Shasta College
ReddingSkills
- HIPAA compliance
- Compliance with regulations
- Administrative support
- Data entry
- Client communication
- Time management
- Problem solving
- Critical thinking
Timeline
Unit Secretary
Enloe Hospital
12.2024 - 12.2025
Certified Nursing Assistant
Country Crest Post Acute
10.2024 - 11.2025
CNA student/Nursing Assistant
Oroville Post Acute
06.2024 - 08.2024
Eligibility Specialist I
Butte County
11.2022 - 12.2023
Deputy Clerk/Recorder III
Butte County
07.2019 - 11.2022
Pharmacy Clerk
Oroville Hospital
09.2018 - 05.2019
Benefit Advocate
UHC
07.2013 - 05.2018
General Studies
Shasta College