Rutha McCray
Jacksonville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 20 years of related experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Unit Secretary
Brooks Rehabilitation Hospital
Jacksonville, FL
05.2012 - Current
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Supported office staff and operational requirements with administrative tasks.
- Processed lab paperwork and requests according to physicians' orders.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Prepared and processed patient referrals and transfer requests.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained current and accurate medical records for patients.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Monitored inventory levels and advised management of need for replenishment.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Nursing Unit Assistant
Ascension St. Vincent
1670St. Vincents Way
02.2023 - 01.2024
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Enhanced communication between medical staff by effectively relaying information about patient needs, lab results, and medication administration.
- Provided essential support during medical emergencies or procedures, assisting nurses with critical tasks to ensure optimal patient outcomes.
- Contributed to a positive patient experience by promptly addressing concerns and providing compassionate support.
- Maintained a clean and safe environment for patients, implementing infection control protocols as needed.
- Assisted nurses with daily activities, resulting in a more organized and efficient workflow.
- Facilitated smooth patient transfers within the hospital by working closely with nursing staff and other departments for seamless transitions of care.
- Facilitated timely discharge processes by coordinating necessary documentation and communicating with relevant departments.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Organized supplies inventory for the nursing unit, ordering necessary items to maintain adequate stock levels at all times.
- Coordinated meal services for patients based on dietary restrictions, ensuring adherence to individual nutritional requirements.
- Promoted a collaborative atmosphere within the nursing unit through effective teamwork and clear communication.
- Streamlined administrative tasks such as scheduling appointments, updating medical records, and processing physician orders, ensuring accurate data entry.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Lead Unit Clerk /Patient Sitter
UF Health Shands Hospital
Jacksonville, FL
07.1995 - 03.2016
- Prepared admissions charts and scanned records.
- Charted vital signs and added telemetry strips to charts.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Received and routed laboratory results to correct clinical staff members.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Completed daily charge reconciliation to keep billing current and accurate.
- Obtained and organized medical records for office visits and scheduled labs.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Provided clerical support, addressing routine, and special requirements.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Inspected equipment for defects and completed basic repairs.
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
- Upheld strict adherence to HIPAA regulations, maintaining confidentiality of sensitive patient information at all times.
- Took and recorded patients' vital signs, documenting in medical charts.
Education
Certificate - Advance Typing
JOIC
Jacksonville, FL01.1976
High School Diploma -
Douglass High School
Live Oak, FL06.1969
Certificate - Child Day Care
Suwannee Hamilton Vocational Technical School
Live Oak, FL06.1969
Skills
- Patient Data Abstracts
- Cash Handling
- Heartsaver First Aid (First Aid)
- Meeting Coordination
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Lab test documentation
- Adaptable and Flexible
- Incoming Call Management
- BLS Certified
- Critical Thinking
- Referral Verification
- Patient Scheduling Expertise
- Inpatient Care
- Employee Scheduling
- Organization and Time Management
- Patient Scheduling
- Appointment Scheduling
- Computer Proficiency
- Clerical Support
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Patient Confidentiality Practices
- Unit secretary training
- HIPAA Compliance
- Customer Service
- Flexible Schedule
- Order Purchasing
- Epic Systems
- Medical Terminology
- Time Management
- Telephone reception
- EHR Software
- Basic Life Support for Health Care Providers
- EMR / EHR
- Data Entry
- Medical Recordkeeping
- Medical Charting
- Patient Health Information Access
- Supply Ordering
- Family Communication
- Injury Prevention
- Electronic Recordkeeping
- Light Housekeeping
- Mobility Assistance
- Patient Care Technician/Assistant
- Heartsaver CPR AED (CPR AED)
Reading, bowling, walking
Enjoy walking, reading and bowling in my spare time
Timeline
Nursing Unit Assistant
Ascension St. Vincent
02.2023 - 01.2024
Unit Secretary
Brooks Rehabilitation Hospital
05.2012 - Current
Lead Unit Clerk /Patient Sitter
UF Health Shands Hospital
07.1995 - 03.2016
Certificate - Advance Typing
JOIC
High School Diploma -
Douglass High School
Certificate - Child Day Care
Suwannee Hamilton Vocational Technical School