Summary
Overview
Work History
Education
Skills
Locations
Timeline
Generic

REBECCA RENANDO

Fairbanks,AK

Summary

Dynamic insurance professional with a proven track record at Dick Randolph Agency, excelling in client relations and insurance policy analysis. Adept at upselling and addressing client needs, I leverage strong communication and problem-solving skills to drive sales and enhance customer satisfaction. Committed to delivering tailored insurance solutions that meet evolving client demands.

Overview

35
35
years of professional experience

Work History

Insurance Producer

Dick Randolph Agency
Fairbanks, AK
01.2018 - 04.2025
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Updated customer profiles with current information regarding contact details or policy changes.
  • Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Presented comprehensive explanations of insurance policies to clients.
  • Performed administrative tasks such as maintaining records, filing paperwork.
  • Conducted needs analyses for clients to determine appropriate insurance products.

Customer Care Professional

Shannon Fortune State Farm
Faribanks, AK
09.2015 - 12.2017
  • Recommended, selected and helped locate merchandise based on customer needs and desires
  • Regularly sought opportunities to up sell and add on additional merchandise
  • Trained new employees

Producer And Customer Service Associate

American Family
Redmond, WA
06.2006 - 06.2015
  • Promoted agency products to customers in person, on the telephone and in writing
  • Compiled coverage and rating information in an accessible format
  • Upsold agency products and services
  • Pursued continuing education and training programs to continue professional development
  • Followed up with potential clients regarding online information requests
  • Presented and clearly explained insurance policy options to clients based on their needs and goals
  • Developed productive working relationships with car dealers, loan processors and other business partners in the community through BNI
  • Finalized and maintained all types of personal and commercial lines of insurance policies within the agency
  • Worked for 3 different agents offices and owned an agency in this period of time

Parts Manager

Burien Toyota
Seattle, WA
07.1990 - 04.2006
  • Worked my way from a parts delivery driver/shipper receiver to Parts Manager position
  • Duties included: managing 13 employees, inventory of 1.5 million and annual sales of 3.6 million retail and wholesale markets

Education

High School Diploma - Veterinary Medicine

Inglemoor High School
Kenmore, WA, USA
01.1986

High School Diploma -

Washington State University
Pullman, WA, USA

Skills

  • Customer care
  • Insurance sales
  • Marketing
  • Customer service
  • Organization
  • Time management
  • Multi-tasking
  • Property and Casualty Insurance License
  • Commercial insurance
  • Client relations
  • Complaint handling
  • Cold calling
  • Communication
  • Self-motivated
  • Insurance policy analysis
  • Client needs assessment
  • Problem solving

Locations

  • Not Provided, Faribanks, AK, Not Provided
  • Not Provided, Redmond, WA, Not Provided
  • Not Provided, Seattle, WA, Not Provided
  • Not Provided, Pullman, WA, Not Provided
  • Not Provided, Kenmore, WA, Not Provided

Timeline

Insurance Producer

Dick Randolph Agency
01.2018 - 04.2025

Customer Care Professional

Shannon Fortune State Farm
09.2015 - 12.2017

Producer And Customer Service Associate

American Family
06.2006 - 06.2015

Parts Manager

Burien Toyota
07.1990 - 04.2006

High School Diploma - Veterinary Medicine

Inglemoor High School

High School Diploma -

Washington State University

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REBECCA RENANDO