REBECCA REYES
Phoenix
Summary
Healthcare professional prepared for role with extensive hands-on experience in phlebotomy, patient interactions, and specimen handling. Known for collaborating effectively with medical teams and delivering reliable results. Adaptable to changing clinical needs and committed to patient safety and comfort.
Overview
14
14
years of professional experience
Work History
PHLEBOTOMY TECHNICIAN
Sonora Quest Laboratories
11.2023 - Current
- Performed blood draws with precision, ensuring patient comfort and accuracy, leading to enhanced trust and satisfaction in laboratory services.
- Collaborated with healthcare teams to streamline sample processing, resulting in faster turnaround times and increased operational efficiency.
- Provided compassionate patient care, addressing concerns and fostering a supportive environment that encourages open communication.
- Experience in using multiple computer systems and handling multiple line phone calls
PHLEBOTOMIST
HonorHealth
08.2022 - 10.2024
- Lead blood collections, enhancing team efficiency and patient service.
- Resolved collection issues, maintaining accuracy and standards.
- Assigned tasks to streamline workload, ensuring timely collections.
- Experience using Epic, electronic medical record system.
- Experience handling phone calls to medical providers and laboratory professionals Maintained accurate patient records and lab results, facilitating timely analysis and improving turnaround times for critical tests.
PHLEBOTOMY TECHNICIAN
Mayo Clinic
08.2021 - 08.2022
- Performed venipunctures in diverse settings, ensuring patient comfort and accurate sample collection.
- Utilized data entry skills to maintain precise patient records, enhancing operational efficiency.
- Adapted to dynamic environments, effectively managing both inpatient and outpatient responsibilities.
PHLEBOTOMY TECHNICIAN
Banner Health
06.2019 - 11.2020
- Performed venipunctures for a Level 1 Trauma hospital ensuring prompt patient care. Worked the overnight workflow for a year.
- Experience in using multiple computer systems and handling multiple line phone calls
- Experience using Cerner, an electronic medical record system
- Complied with HIPAA rules and regulations
- Managed patient records accurately, enhancing data integrity and regulatory compliance.
STARBUCKS SUPERVISOR
Macy’s
10.2013 - 01.2017
- Supervised store operations, ensuring compliance with safety and quality standards. Processed invoices and maintained financial accuracy
- Managed inventory and supply orders, optimizing budget and stock levels.
- Prepared menu items, maintaining brand consistency and quality
- Built strong customer relationships boosting repeat sales and visits.
- Led a team of baristas to enhance service efficiency, resulting in improved customer satisfaction and a more cohesive work environment.
STARBUCKS BARISTA
Starbucks
03.2012 - 05.2013
- Crafted beverages and food, enhancing customer satisfaction through personalized service. Recommended products, increasing sales and meeting customers needs effectively.
- Ensured a clean, well stocked environment, improving operational efficiency. Contributed to a positive team dynamic, fostering a collaborative work atmosphere.
- Delivered exceptional customer service, fostering a welcoming environment and enhancing customer loyalty through personalized interactions.
- Managed high-volume beverage preparation, ensuring timely service and contributing to a noticeable increase in daily sales.
Education
PHLEBOTOMY CERTIFICATE -
Pima Medical Institute-Phoenix
Phoenix, AZ03-2019
HIGH SCHOOL DIPLOMA -
North High School
Phoenix, AZ05-2009
Skills
- Team Leadership
- Critical Thinking
- Customer Retention
- Conflict Resolution
- Problem Solving
- Adaptability
- Attention to Detail
- HIPAA
- Medical terminology
- Appointment scheduling
Timeline
PHLEBOTOMY TECHNICIAN
Sonora Quest Laboratories
11.2023 - Current
PHLEBOTOMIST
HonorHealth
08.2022 - 10.2024
PHLEBOTOMY TECHNICIAN
Mayo Clinic
08.2021 - 08.2022
PHLEBOTOMY TECHNICIAN
Banner Health
06.2019 - 11.2020
STARBUCKS SUPERVISOR
Macy’s
10.2013 - 01.2017
STARBUCKS BARISTA
Starbucks
03.2012 - 05.2013
PHLEBOTOMY CERTIFICATE -
Pima Medical Institute-Phoenix
HIGH SCHOOL DIPLOMA -
North High School
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