Rebecca Riegel
Summary
Dynamic Pharmacy Technician with proven expertise at Advanced Specialty Rx in optimizing workflows and enhancing customer service. Skilled in insurance billing and patient confidentiality, I successfully trained new staff in daily and monthly processing. Committed to problem-solving and fostering positive patient relationships, ensuring exceptional care and support.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
Advanced Specialty Rx
09.2009 - Current
- Managed Data entry team in daily and monthly processing.
- Solved customer problems in-person, over the telephone and virtually by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels, reducing waste through efficient stock management practices.
- Assisted pharmacists in medication therapy management, providing essential drug information to patients and providers.
- Trained new pharmacy technicians on operational procedures and customer service best practices to enhance team performance.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients.
- Utilized pharmacy management software to process prescriptions efficiently.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Pharmacy Technician
VPH Pharmacy
04.2006 - 05.2007
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
Pharmacy Technician - Pharmacy
American Medical Careers
Flint01-2007
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Patient confidentiality
- Insurance verification
- Medicare and medicaid process
- Prescription interpretation
- Updating medication histories
- Data entry
- Customer service
Timeline
Pharmacy Technician
Advanced Specialty Rx
09.2009 - Current
Pharmacy Technician
VPH Pharmacy
04.2006 - 05.2007
Pharmacy Technician - Pharmacy
American Medical Careers
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