Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rebecca Roberts

Bastrop,TX

Summary

Enterprising Customer Sales Representative with 25 + years of experience. Successful at selling all types of products to wide range of customers while negotiating favorable prices. Committed to long-term client and vendor relationships. Dedicated and known for finding effective solutions to customer issues. A driven individual always willing to go the extra mile to get the job done correctly. I have an energetic personality and skill to handle multiple tasks and resolve issues quickly. Flexible individual works long hours to achieve customer satisfaction. Dedicated to improving overall customer experiences.

Overview

28
28
years of professional experience

Work History

Customer Order Specialist

The Home Depot Inc
04.2020 - 09.2022
  • Monitored orders and delivered status updates to customers regarding arrivals.
  • Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
  • Contacted vendors to determine shipping dates and availability for specific items to notify customers.
  • Assisted customers by walking through online ordering processes.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Verified delivery schedules and processes.

Customer Service Manager

Elgin Butler Brick Company
11.2018 - 11.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Created customer support strategy to increase customer retention.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.

Corrections Officer III

Texas Department Of Criminal Justice
05.2018 - 11.2018
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Routinely counted inmates and in response to potential security breaches.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Authored incident reports for management on violations and discrepancies.
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.

Assistant Grocery Team Leader

Whole Foods Market Inc
01.1994 - 05.2018
  • Managed team workload to reach production targets.
  • Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
  • Managed team workload to reach targets for specific tasks.
  • Worked with customer service to handle escalated customer issues.
  • Supervised 40+ team members.
  • Addressed customer service overflow to reduce complaints.
  • Created staff schedules, approved requested time off, and updated reports.
  • Covered shift shortages for all Grocery shifts to keep production schedule on time.
  • Developed process improvements and offered actionable solutions to correct recurring issues.
  • Conducted new-hire training regularly throughout fiscal year.
  • Set incentives and realistic targets associates could achieve.

Education

No Degree - Art History/ 3D Design, (Studio)

The University of Texas At San Antonio
San Antonio, TX
1994

Skills

  • Administrative Support
  • Cash Handling
  • Effective Working Relationships
  • Issue Resolution
  • Conflict Resolution Techniques
  • Payment Processing
  • Special Projects
  • Narrow aisle forklift operations (10 yrs)
  • Electric pallet Jack operation (10 yrs)
  • Heavy Load sit down forklift operation (10 yrs)
  • Status Updates
  • Effective Customer Communication
  • Product Knowledge

Accomplishments

Founding Member of the Skater Owned and Operated, Texas Rollergirls LLC.

Timeline

Customer Order Specialist

The Home Depot Inc
04.2020 - 09.2022

Customer Service Manager

Elgin Butler Brick Company
11.2018 - 11.2019

Corrections Officer III

Texas Department Of Criminal Justice
05.2018 - 11.2018

Assistant Grocery Team Leader

Whole Foods Market Inc
01.1994 - 05.2018

No Degree - Art History/ 3D Design, (Studio)

The University of Texas At San Antonio

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Rebecca Roberts