Rebecca Robinson
Summary
To seek and maintain a full-time position where I can utilize my 25+ years of extensive customer service experience, interpersonal skills, and knowledge.
Overview
24
24
years of professional experience
Work History
Administrative Specialist II
Kaiser Permanente
01.2012 - Current
- · Manages vendor outsourcing for the pediatric population in Orange County for Speech, Occupational and Physical therapy services.
- · Maintains a professional relationship with outside vendors and is in constant communication to streamline the highest quality of service for our Kaiser members.
- · Handles member complaints and helps to intervene and troubleshoot solutions to decrease member grievances.
- · Helped create a pediatric live team's document to place all initial evaluation reports that are also accessed by administration and therapists for review and tracking purposes.
- · Completes over 150 employee timecards with edits, request for time off, torts and pay adjustments to ensure payroll is complete and done timely with minimum errors.
- · Contributes with department access and phishing when needed to keep the department in compliance.
- · Submits expense reports and Onelink orders for office and clinical supplies for all Orange County PM&R clinics.
- · Manages health connect messages and makes patient appts when needed for OT, PT and Speech.
- · Submits work orders and easy net request for all departments.
- · Sends out email reminders to all employees to ensure BLS, license and TB test renewals are updated and sent to Human Resources before they expire.
Department Secretary
Kaiser Permanente
11.1999 - 01.2012
- · Worked directly under the Director and Asst Directors of PM&R.
- · Onelink ordering and Expense reports for all OC locations.
- · Managed a Kaiser sponsored program, The Hand Therapy Program for 10 years. Duties included coordinating and recruiting students into the program, collected and deposited program fees, set up classes and ordered class supplies. Created CEU Certificates to students when program was completed.
- · Work requests and easy net orders
- · Coordinated department meetings and meeting minutes.
- · Updated employee personal files.
- · Collect and distribute mail to all departments in building.
- · Room scheduling for staff/ admin meetings.
- Set up residency and fellowship interviews.
Education
Fullerton College
Fullerton, CA12.1989
Skills
- Organized Admin Specialist II who handles customer service, clerical and administrative tasks in a fast-paced work environment for all Physical Medicine & Rehab locations in Orange County
- Exceptional interpersonal skills, work-flow prioritization, and computer skills
- Detailed oriented and specialized in vendor outsourcing for developmental delay and ASD pediatric patients
- Willing to learn new tasks and help in any other needs of the department
Timeline
Administrative Specialist II
Kaiser Permanente
01.2012 - Current
Department Secretary
Kaiser Permanente
11.1999 - 01.2012
Fullerton College
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