Rebecca Rodrigues
Jacksonville
Summary
Dynamic Asset Protection Specialist with extensive experience at The Home Depot/ Kohls, excelling in loss prevention and crisis management. Proven track record in minimizing theft through strategic audits and surveillance. Strong communicator with exceptional customer service skills, fostering loyalty and enhancing sales. Adept in data analysis and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Asset Protection Specialist/ Customer Service
The Home Depot/ Kohls
Jacksonville
10.2022 - Current
- In charge of Safety, Security, and Shortage.
- Implemented and maintained loss prevention strategies to minimize theft and shrinkage within the store
- Conducted regular audits of inventory levels to identify discrepancies and ensure accuracy
- Utilized surveillance systems, CCTV cameras, and other security equipment to monitor store activity
- Investigated incidents of theft or suspicious behavior, gathering evidence for potential legal action
- Worked closely with law enforcement agencies in reporting crimes and providing necessary information for investigations
- Maintained accurate records of all incidents, documenting details such as date, time, location, individuals involved, and actions taken
- Demonstrated strong attention to detail when reviewing transaction records for any irregularities or inconsistencies
- Collaborated with cross-functional teams such as operations, human resources, and finance departments in developing comprehensive loss prevention strategies
- Served as a witness during legal proceedings related to theft or fraudulent activities within the store premises
- Created detailed reports summarizing findings from investigations, including recommendations for improving security measures
- Provided exceptional customer support via phone, email, and chat channels
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
Military Working Canine Handler/Physical Security
United States Navy, USN
Naval Air Station Jacksonville
2018 - 2022
- Trained dogs in basic obedience, patrol, explosive and drug detection.
- Maintained health and wellness of dogs as well as emergency first aid.
- Assisted Veterinarian with exams and procedures of dogs
- Handled and transported explosives for training exercises
- Primary drug custodian- maintained accountability of all narcotics to ensure the proper handling, storage and security of narcotics.
- Maintained communication with DEA to maintain current and proper licensure for the usage of narcotics for dog training purposes.
- Responsible for performing specialized duties with assigned canine.
- Maintenance of all secured areas on base.
- Tracking and issuing of keys for locks and secured areas.
- Inspection and maintenance of locks.
- Responsible for inspection, maintenance and design plans of Base entrances, facility perimeters, security lights, cameras and restricted areas.
Law Enforcement/Duty Armorer
United States Navy, USN
Naval Base, Guam
2016 - 2018
- Enforced laws, ordinances and traffic laws
- Arrested suspected violators of the law
- Responded to 911 calls and alarms
- Responded to initiated calls for service
- Conducted investigations
- Patrolled designated areas to deter criminal activity
- Prepared various reports and documents to complete investigations
- Explained law and police procedures to personnel as well as civilians on base
- Identified, collected and preserved evidence
- Observed, memorized and recalled detail
- Mediated domestic disputes
- Provided crisis management as needed
- Maintained accountability of ammunitions, tactical equipment
- communication equipment and weapons
Security Forces/Harbor Patrol/Administrative Assistant
United States Navy, USN
Naval Support Activity, Bahrain
2014 - 2016
- Conducted Antiterrorism patrols and operations
- Patrolled designated areas via Vehicle, boat and foot. Provided observations, early warning and defensive protection
- Preliminary investigations conducted for traffic accidents, criminal offences, and suspicious activities, at Harbor, Airport, Headquarters and support facilities
- Provided basic maintenance to Harbor Patrol boats
- Wrote reports, created schedules and rotations. Wrote and updated instructions on all security departments and procedures.
Education
Bachelor's degree - Interdisciplinary studies
Keiser University
Jacksonville, FL06-2026
Skills
- Loss Prevention
- Crisis Management
- Conflict Management
- Customer service
- Quality control
- Management
- Time management
- Security Risk Assessments
- Windows
- Microsoft Excel
- Microsoft Access
- Microsoft Word
- Key Control and Accountability
- Organizational skills
- Writing skills
- Administrative experience
- Physical Security Operations
- Analysis skills
- Law Enforcement
- Safety Protocols
- Communication skills
- CCTV and Surveillance Monitoring
Timeline
Asset Protection Specialist/ Customer Service
The Home Depot/ Kohls
10.2022 - Current
Military Working Canine Handler/Physical Security
United States Navy, USN
2018 - 2022
Law Enforcement/Duty Armorer
United States Navy, USN
2016 - 2018
Security Forces/Harbor Patrol/Administrative Assistant
United States Navy, USN
2014 - 2016
Bachelor's degree - Interdisciplinary studies
Keiser University