Summary
Overview
Work History
Education
Timeline
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Joseph Rodriguez

Ossining,NY

Summary

Experienced retail shift lead with a strong background in cash handling, customer service, and team management. Proven ability to manage daily financial transactions with accuracy, resolve customer issues efficiently, and maintain a secure work environment.

Overview

6
6
years of professional experience

Work History

Shift Lead/Supervisor

Walgreens
12.2022 - 10.2024
  • Managed daily cash transactions ranging from $3,500 to $4,000 accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
  • Managed store opening and closing duties including cash register reconciliation, security measures, and general preparation for the following day''s business.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Served as a liaison between staff members and upper management, facilitating effective communication channels for information sharing and issue resolution.

Sales Associate

Vans Inc
03.2021 - 12.2022
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Customer Service Representative

ShopRite
08.2018 - 01.2021
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Balanced cash drawers at the end of each shift, handling amounts ranging from $250 to $300 dollars, ensuring accuracy in financial reporting.
  • Worked productively with customers to meet order requirements and service expectations.
  • Processed both cash and credit card purchases and returns.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.

Education

Bachelor of Science - Psychology

SUNY Purchase College
Purchase, NY
12.2024

High School Diploma -

Ossining High School
Ossining, NY
06.2020

Timeline

Shift Lead/Supervisor

Walgreens
12.2022 - 10.2024

Sales Associate

Vans Inc
03.2021 - 12.2022

Customer Service Representative

ShopRite
08.2018 - 01.2021

Bachelor of Science - Psychology

SUNY Purchase College

High School Diploma -

Ossining High School

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Joseph Rodriguez