Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebecca Romero

Alsip,IL

Summary

Well-qualified, driven and creative sales professional with proven success in problem solving and value positioning. Highly proficient in building meaningful relationships with customers, team members and the community to further individual and company goals. Book of business mindset designed with self sustainability and account management mentality. I bring a powerful blend of experience with personalized and exceptional customer service skills that translate into exceeding sales goals and monthly targets consistently.

Overview

7
7
years of professional experience

Work History

Luxury Leasing Agent

AptAmigo, Inc
07.2023 - Current
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Negotiated favorable lease terms for clients by leveraging industry knowledge and market trends.
  • Stayed current on market trends to provide informed advice to both first-time renters and experienced investors alike.
  • Assisted clients with application processes, helping them secure their desired apartments more quickly and efficiently.
  • Enhanced company reputation by consistently receiving positive reviews from satisfied clients.
  • Built strong relationships with property managers to ensure access to the best apartment listings for clients.
  • Improved client retention rates through exceptional customer service and consistent follow-up communication.
  • Managed high volumes of inquiries effectively, prioritizing tasks based on urgency and importance to maintain efficiency in daily operations.
  • Developed customized tours of selected properties, ensuring a comprehensive overview of potential living spaces for clients.

Leasing Agent

Fulton Grace Realty
11.2021 - 07.2023
  • Providing exceptional service by building rapport with potential renters, filming promotional videos of rental properties.
  • Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
  • Invited prospects to fill out application upon completion of property tour.
  • Developed comprehensive knowledge of local market trends, enabling the ability to provide informed recommendations on rental rates and promotions for optimal results.

Server/Bartender

Forbidden Root
11.2021 - 01.2023
  • Hosting/greeting and seating customers, building rapport with customers, multitasking in a high-volume environment, guiding customers through beverage menu, operating POS terminals, staying up to date on menu and drink changes, guiding customers based on taste and allergies, learning cocktail menu and making drinks consistently
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Senior Service Representative

BMO Harris Bank
05.2017 - 11.2021


  • Enhanced customer satisfaction by efficiently addressing and resolving complex issues.
  • Oversee day-to-day operations of the Dealership Department, ensuring efficiency and effectiveness.
  • Coordinate with internal departments to streamline processes related to dealership onboarding, financing, and compliance.
  • Implement and maintain operational best practices.
  • Act as the primary point of contact for dealers, addressing inquiries and resolving issues promptly.
  • Collaborate with cross-functional teams to enhance the overall customer experience and drive business growth.
  • Participate in strategic planning sessions to align dealership activities with organizational goals.

Education

General Studies -

Saint Xavier University

High School Diploma -

Dwight D. Eisenhower
Chicago, IL
07.2013

Skills

  • Customer Experience
  • Funnel Management
  • Strategic Planning
  • Issue Escalation
  • Adaptability
  • Active listening
  • Self-motivation
  • Team collaboration
  • Multitasking capabilities
  • Empathy and understanding

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Luxury Leasing Agent

AptAmigo, Inc
07.2023 - Current

Server/Bartender

Forbidden Root
11.2021 - 01.2023

Leasing Agent

Fulton Grace Realty
11.2021 - 07.2023

Senior Service Representative

BMO Harris Bank
05.2017 - 11.2021

General Studies -

Saint Xavier University

High School Diploma -

Dwight D. Eisenhower

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Rebecca Romero