Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Brian James Vilona

San Diego,CA

Summary

Experienced IT Administrator with a personality. Well-versed in supporting users and scaling fast-paced start up companies, while keeping customer service as the number one priority. Bringing a remarkable background of both process and a creative approach towards solving problems. Pursuing a role which highlights both a technical and a customer-facing skill set.

Overview

15
15
years of professional experience

Work History

Systems Engineer II

Abzena
San Diego, CA
11.2021 - Current
  • Wrote technical documentation for use in training manuals and support materials.
  • Layer 2/3 networking support for the corporate and laboratory domains.
  • Proactively monitor the state of systems and security and provide solutions as issues arise.
  • Support and upgrade all onsite server hardware for each of the 3 locations.
  • Procure, configure and deploy all network equipment for the new office.
  • Configure cloud back ups and virtualization across the organization.
  • Lead a team of 6 as the Senior most System engineer,
  • Create IT training, mentoring and escalation for the team across all sites.
  • Configure Azure, and Jamf instances for expedited onboarding automation across the fast-growing company.
  • Support all GXP Regulatory Requirements.
  • Implemented a Service Now instance, and ticketing system across the company.
  • Assisted remote employees and made recommendations on handling system problems at home offices.
  • Created an IT SLA for the business and the team.
  • Developed and implemented risk and opportunity management plans.

IT Team Lead

Insulet Corporation
San Diego, CA
10.2020 - 11.2021
  • Owning and operating IT hardware and software procurement, fulfillment and asset management for 3 local and international locations.
  • Point of escalation of all OSX and iOS devices for the engineering, development, QA teams across the organization.
  • Develop, train, hire and motivate a staff of 7 remote direct reports. Hosting weekly Kanban project sprints between my direct team, and across the development teams.
  • Coordinating with leadership on security best practices, onboarding automation and IT culture on a weekly-basis.
  • Implementing Jamf with Azure AD, and rolling it out to a remote workforce, and training existing team member to support Jamf.
  • Creating ticket deflection tools in Jamf; Zero Touch Deployment and a robust Self Service component to remove blockers for Engineers.
  • Creating a return to work best practice, so everyone can return to work safely and receive fantastic customer service from IT.
  • Create, launch and oblige to a SLA's created in Service Now. Working with medical hardware, PII and HIPAA compliance.

System Administrator

MindTouch Inc.
02.2020 - 10.2020
  • Spearheading server infrastructure development, quality control, staging and production operations.
  • Evaluating software development project plans and recommended adjustments.
  • Assisting customers by providing exemplary helpdesk service and support to a global staff of more than 150.
  • Building and overseeing network infrastructure comprised of various virtual products.
  • Identifying departmental needs and made suggestions regarding technical direction.
  • Designing and delivered mission-critical Cisco Meraki infrastructure to maintain consistent availability and performance.
  • Harden all Zoom security to prohibit Zoom-Bombing across the Organization.
  • Remotely Deploy Zoom Meetings to all workstations.
  • Manage 500+ users and groups across the Organization.
  • Deploy recordings and manage recordings storage.
  • Configure and support all Zoom-Room hardware peripherals. Support all AV and presentation host materials for every large meeting.
  • Support and Configure Zoom Webinars of 100, 500 and 1000 attendees.
  • Create all knowledge base articles for users to self-serve with common issues, Zoom security and Best Practices.

IFly Indoor Skydiving

IFly Indoor Skydiving
02.2019 - 12.2019
  • Managed all iOS devices, and OSX Machines on the company domain for over 5000 users, in 81 locations.
  • Truncated and automated internal onboarding process across Azure AD, account-side configuration and deployment with InTune and Jamf with DEP.
  • Completed on-call 24/7 support for urgent issues, infrastructure problems and company website outages.
  • Traveled opening 7 new Retail locations, configuring the network, telephony system, and training on-premise staff on their technical tools.
  • Created end-of-life and warranty best practices across the companies corporate and retail infrastructure.

System Administrator

Sisense
03.2018 - 03.2019
  • Managed all Amazon Web Service customers, on call with an SLA of 99.9 % uptime.
  • Responsible and point of escalation for JAMF issues, and all AWS documentation.
  • Manages a helpdesk for 100 users, including accounts and equipment for terminations and all new hires.
  • Supported all six remote offices AWS requests, helpdesk tickets, office growth and user training education.
  • Purchased all hardware and software for the Scottsdale office, and train all new hires on process and equipment.

Information Systems Technician II

MindBody
07.2017 - 04.2018
  • Managed onsite Meraki switches, access points and firewalls for the Scottsdale location.
  • Responsible and point of escalation for RingCentral issues, and all RingCentral documentation.
  • Manage all IT daily tasks for an office of 70 users, including accounts and equipment for terminations and all new hires.
  • Supports all fives remote offices in succession with phone calls and remote sessions, and managing a ticket queue.
  • Procure, and keep an accurate company inventory between software licensing and hardware in the Scottsdale location.

System Administrator

OutboundEngine, Inc
03.2015 - 07.2017
  • Successfully launched and solely manages the Scottsdale location, while also supporting the remote Austin headquarters.
  • Accountable for purchasing all company equipment, managing the IT budget and introducing new technical hardware and software solutions to the business.
  • Trains all new Sales and Customer Service hires on Salesforce management, IT functionality and company best practices.
  • Handles all company IT escalations and telephony management, including renegotiating our contract with Shoretel.
  • Creates, tests and deploys an OSX image for all company computers, for each role in the business.
  • Documents IT best practices for onboarding and offboarding staff by creating an employee facing knowledge base in Confluence.

Technical Support Specialist

Yodle, Inc
03.2010 - 02.2015
  • Assessed and maintained all major IT system issues native to the Scottsdale location including Active Directory and Exchange.
  • Expanded an office user population from twenty to one hundred and fifty, working nights and weekends as needed.
  • Trained over one hundred and fifty users in the Austin office on the Avaya 9608 VOIP phones and Zeacom Desktop queuing software for a time sensitive Client Services office relocation project.
  • Responsible for all new hires and termination requests, and all day to day IT operations for the Scottsdale office.

Education

B.S - Communications, Mass Media and Networking

Arizona State University
2009

Skills

  • Active Directory
  • Azure AD
  • G Suite Administrator
  • SSO
  • LDAP
  • Customer Escalations
  • Opening New Locations
  • Customer Service
  • Logic First
  • Documentation
  • Passionate about Technology
  • Firewall Configuration and Management
  • Imaging & Deployment
  • Inventory Systems and Security
  • Office 365
  • Purchasing and negotiating with vendors
  • SLA
  • Software Installation and Configuration
  • SQL troubleshooting
  • Both Management and Configuration of Switches
  • VOIP
  • Cisco Meraki
  • Zoom Administration
  • Zoom Security
  • Zoom Deployment
  • Jamf

Affiliations

  • 15 years of performing Stand Up Comedy

Timeline

Systems Engineer II

Abzena
11.2021 - Current

IT Team Lead

Insulet Corporation
10.2020 - 11.2021

System Administrator

MindTouch Inc.
02.2020 - 10.2020

IFly Indoor Skydiving

IFly Indoor Skydiving
02.2019 - 12.2019

System Administrator

Sisense
03.2018 - 03.2019

Information Systems Technician II

MindBody
07.2017 - 04.2018

System Administrator

OutboundEngine, Inc
03.2015 - 07.2017

Technical Support Specialist

Yodle, Inc
03.2010 - 02.2015

B.S - Communications, Mass Media and Networking

Arizona State University
Brian James Vilona