Rebecca Royce
Leesburg,IN
Summary
Diverse experience in customer service, graphic design, banking, finance, clerical duties, communication, and project management. Knowledgeable and dedicated professional with over 10 years experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and staff members. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer/Sales & Service Specialist
Maple Leaf Farms
01.2016 - Current
- Managing order and data entry
- Handling account management
- Meeting sales goals
- Assisting in trucking and delivery needs
- Managing over 100 emails and phone calls daily
- Performing timely follow-up on orders and requests
- Overseeing consumer help and complaint processing
- Communicating effectively with clients
- Resolving issues
- Organizing and maintaining documents and paperwork
Customer Service Associate
PNC Bank
05.2015 - 01.2016
- Improving financial wellbeing through financial advising
- Handling cash accurately
- Establishing new accounts
- Submitting loan applications
- Updating and maintaining customer information
- Performing timely follow-up on service requests
- Achieving sales goals monthly
Customer Service Representative
Harmony Marketing Group
07.2012 - 03.2015
- Providing customer support by managing customer projects
- Assisting account executives in meeting sales goals
- Managing profitability of projects
- Proofing and editing
- Handling order and data entry
- Performing timely follow-up on project status
Education
Bachelor of Arts - Graphic Design
Grace College And Seminary
Winona Lake, IN05.2012
Skills
- Multitasking abilities
- Communication
- Detail-oriented
- Adaptability
- Financial management
- Sales and marketing
- Organization and time management
- Team-building
- Budgeting
- Quick Learning
Timeline
Customer/Sales & Service Specialist
Maple Leaf Farms
01.2016 - Current
Customer Service Associate
PNC Bank
05.2015 - 01.2016
Customer Service Representative
Harmony Marketing Group
07.2012 - 03.2015
Bachelor of Arts - Graphic Design
Grace College And Seminary
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